I would just like to advise that if you are trying to get a refund, I highly recommend you refer the matter to the office of Fair Trading. I got sick & tired of the excuses made by Springbrook Mountain Chalets – emails not received, stolen phone etc. I am happy to advise that once I referred the matter to... More

Kitchen - every cupboard we opened smelled of mould. Inadequately equipped for anyone wanting to cook, the cutlery and crockery looked like it had come from a dollar shop and the pans were dirty with broken lids and handles. The knives were so blunt my partner had to use his own penknife to cut veggies and we ate soup and... More

Booked through WOTIF and then read the reviews on Trip Advisor. I was dreading it! When I arrived I was pleasantly surprised. Nice accommodation and helpful manager who came and lit the fireplace for us because we had some trouble getting it going. Springbrook is for relaxing. romance and reading a book. Chalets were fully equipped and well looked after.... More

My partner and I stayed here for 3 nights in November 2011. Our chalet was clean upon arrival with a bottle of wine waiting. We did infact have towels, bedding, electric blankets, working appliances and the chalet was relatively clean. Yes we found a ant here or there and a bug or two but really what do you expect. Its... More

After the arrival of our baby girl this year my Husband decided to treat me to a lovely relaxing weekend away. We have stayed previously at "The Mouse House" in Springbook and as this was sold out at this time had made an alternative arrangement to stay here. Never ever again. On arrival we were greeted by an overfilled ashtray... More

This place would have to be the most overpriced and disgusting property i have ever had the mispleasure of staying in. After booking in we arrived in our freezing chalet and like the rest of the comments we experienced, dirty everything, no linen on beds, no electric blankets, no towels, no gas, no hot water, no view due to filth... More

I booked to go just after Xmas 2010, for a week. After driving from Sydney, we found our accom had been double booked. When they finally found my booking, it was for the following month! I fished out my laptop and found the email trail confirming our booking dates but it made no difference. This was just when all that... More

Upon arrival to check-in there was confusion as the chalet that we had booked & paid for in full had been double-booked. Alternate chalets were offered but upon inspection, they were extremely unclean and the bedding was totally unsuitable. The bedding was old & mattress springs were sunken. We have never in our extensive travels throughout Australia & abroad come... More

I should have read the reviews before staying!. I took my fiance there for a relaxing weekend away, the guy that check us in couldn't even find us on his computer & asked if we were at the right place!! Sorry, but he was weird! he had a massive hunting knife on his hip, creeped me out a bit. When... More