Turtle Beach Resort (Mermaid Beach): See 370 Reviews and 95 Photos

Address: 2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, Australia

Region: Australia > Queensland > Gold Coast > Mermaid Beach

Amenities:

Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Shuttle Bus service Swimming Pool

Hotel Style:

#1 Top resorts Hotels in Mermaid Beach

#1 Luxury Hotels in Mermaid Beach

#1 Family Hotels in Mermaid Beach

Price range (per night): $120 - $252

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Turtle Beach Resort provides premier family accommodation set in a 10 acre sub-tropical oasis, located at Mermaid Beach on Queensland’s famous Gold Coast. Truly a home away from home, the resort offers spacious one, two and three bedroom fully self contained apartments. From the moment you are welcomed in the tropical setting of our open-air reception area, you know your family is in for a new level of holiday fun. Imagine you and your family enjoying lagoons and lap pools, pool slide, trampoline, floodlit tennis courts, an 18-hole putt-putt course, children’s playgrounds, fitness room, arcade games rooms, a resort mini cinema and several dining options. Other facilities include 9 complimentary BBQ’s, private airport and theme park shuttle buses, a fully equipped tour desk and the newly opened Club Turtle Kids Activity Centre. Over past years, Turtle Beach Resort has won state and nationwide awards: Top 4-Star and Over Resort and Top 10 Family Resorts in Australia, Holidays with Kids; Deluxe Accommodation finalist, Tourism Australia Awards; Deluxe Accommodation winner, Tourism QLD Awards; Winner Certificate of Excellence Award 2012, Trip Advisor ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Agoda, Olotels, Cheap Tickets, Priceline and HotelsClick so you can book your Turtle Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Turtle Beach Hotel; Turtle Beach Hotel Mermaid Beach; Sands Turtle Beach Hotel; Sands Turtle Beach Mermaid; Turtle Beach Resort Gold Coast; Turtle Beach Resort Mermaid Beach, Gold Coast

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370 reviews from our community

See which rooms travellers prefer - 71 traveller tips

Simone H

Brisbane, Queensland, Australia

Reviewer

3 reviews

Reviews in 2 cities

“A terrible Rainforest Cafe experience”

Reviewed 17 May 2013 NEW

Last weekend, the 11th and 12th of May, we stayed in a two bedroom apartment at Turtle Beach Resort. We were welcomed with warmth, and were able to check into our accommodation early which was great. It was also excellent that our request to stay in a room near our family members was considered and we were put in the... More

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Thc4lyf

1 review

2 helpful votes

“Great place for families”

Reviewed 11 May 2013 via mobile

We stayed for 7 nights, Awesome place to stay, kids had a blast, service great, room 233 was nice and clean with plenty of room for the family. Beach is a 2min walk and right next to shops, restaurants etc. will definately be returning cant wait! Highly recommended for a place to relax with the family.

Was this review helpful? Yes 2

107claire

Dunedin, New Zealand

“Holiday”

Reviewed 9 May 2013

Great resort if you have families and great apartments, three pools, tennis courts and crazy golf, 9 bbq areas fantastic!! You do not need to higher a car as you can walk to a large shopping complex. Beach 5 min walk from Turtle beach. Kids eat free on two nights at the resort.

mlsoak

Auckland Region, New Zealand

“Great family holiday”

Reviewed 8 May 2013

We stayed with our two children in early April and had a great time.The multiple pools insured we always had lots of choices where we or the kids wanted to be. The water slide was a real winner with the children.The woodfired pizza was fantastic , really quick and a good location as we could watch the kids in the... More

Tripntjc

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 7 cities

10 helpful votes

“Great Spot to Enjoy a Family Holiday”

Reviewed 5 May 2013 via mobile

We stayed for 5 nights, we found the staff to be friendly & welcoming. The ground floor room was clean & just what we needed, maybe the lounges need updating though. The gardens are nice, as are the pools. We had pizza one night at the wood fire pizza it was nice, quick service. Close to Pacific fair for shopping... More

Dear Tripntjc, Thank you for taking the time to review our property; it is lovely to hear you enjoyed your stay. We have started to replace the older lounges in the apartments with new leather lounges (a 2-seater and a 3-seater) as a result of guest comments such as yours, so next time you stay you may find a fresher... More

KS L

Adelaide

“Great Family Holiday Location”

Reviewed 1 May 2013

Stayed January 2014 and thoroughly enjoyed every second of our time there. The kids kept themselved occupied 99% of the time with the pools, mini golf and tennis. As the property (and pools) are gated for security we never had to worry about the children 'getting out'! I would certainly recommend this place to families - gret for the young... More

Dear KSL, It was lovely to read your positive review and appreciate you taking the time to write it. I appreciate you recommendation and look forward to welcoming you back to the Resort again. Kind regards Melanie More

Julie E

Hobart, Australia

“Customer Service and Accommodation needs to be improved”

Reviewed 30 April 2013

I stayed with my family earlier in the year. Whilst the grounds/pools and Pizza restaurant and the restaurant staff on site were excellent - the accommodation and the service were far from that. The original room we had was dirty and dust filled, had foul smells coming from the drains and had cockroaches in the cupboards and ants. The curtains... More

Hi Julie E Thank you for taking the time to comment of your recent stay at Turtle Beach Resort. Please accept my apologies that the resort did not meet your expectations. We are currently undergoing refurbishments to our apartments to maintain an acceptable standard for our guests. As you mentioned some apartments are a little tired. Your comments regarding our... More

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Dan P

Sydney, Australia

“Perfect holiday for the whole family!”

Reviewed 28 April 2013

It is very rare for me to write a review but! i had to make the time to do so, for this resort. Hubby and I stayed with our children here in January 2013. It is the first holiday we have had that I have actually been able to completely relax. From the minute we arrived I was in heaven,... More

Dear Dani, Well I am really pleased that you did decide to take time out to write your review. It is wonderful to hear your feedback and even more so, to hear that you were in heaven during your stay. You have certainly highlighted the best parts of our Resort – pools, kids club and restaurants, although as you know,... More

Nqueenslander

Weipa, Australia

10 reviews

10 hotel reviews

Reviews in 6 cities

5 helpful votes

“could be better”

Reviewed 25 April 2013

We stayed at the apartment that belongs to Accor vacation club, we didn't have any issues with the furniture or kitchen utensils, everything was in perfect order. But I don’t think that 1 bedroom apartment could be very comfortable for more than 2 people. There were 3 of us so we had to use sofa bed, but the room is... More

Dear Nqueenslader, I appreciate the time you have taken to review our Resort and acknowledge that you have stayed in an Accor apartment. I have arranged for a copy of your review to be sent to the Accor Vacation Club for their records regarding your issue with the sofa beds. Our apartments differ slightly from the Accor apartments in that... More

Italisa

2 reviews

“Had greater expectations!!!!”

Reviewed 22 April 2013 via mobile

We stayed there for 5 nights . apartment ok but needs updating.basic kitchen cooking utensils, lucky I had my own kettle to boil my baby's bottle water as the kettle supplied in room was dirty and unusable. The smoke detectors kept on going off when you cook or make toast in the toaster. Kids loved the pool and water slides.3rd... More

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Turtle Beach Resort, Mermaid Beach, Gold Coast

Turtle Beach Resort

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