having read some of the reviews it is hard to believe we stayed at the same hotel from start to finish it was lovely.we arrived early on the Sunday morning our original room was not ready not a problem we were given an alternative (better )room beautiful sea view the room was large with separate power shower no cheap shower... More

It is hard for me to write a review here without sounding snobby or overly crticial so I will list the positives and negatives and you can judge for yourself:- Positives: 1. Beautiful rooms - large walk in wardrobe, huge bathroom, lovely bed and living area. TV had some English channels. 2. Staff - attentive, polite and friendly 3. Food... More

My wife & I stayed at the Gran Castillo for a week in early May. Having stayed at the Dream Tacande Hotel in Tenerife we were expecting similar, however they are different hotels in some respects. Gran Castillo is more family orientated and is much bigger and dareI say it, the quality and attention to detail is not quite 5-star!... More

Staff welcoming, professional, knowledgeable and friendly Hotel spotlessly clean, including gardens, pool area and bedrooms Food, excellent quality and great choice even for those of us who eat little or no meat Location quiet with pleasant walk to lovely marina with market on Wednesday and Saturday Good free wifi in reception area All inclusive deal very good value Have already... More

Just got back from 11 days at the Gran Castillo. April 25th to May 7th. This was a break for my wifes 50th birthday and our 25th wedding anniversary. The hotel staff made us feel special with bottles of chapmagne, chocolates and cards. (all without asking) The hotel is a maze of alley ways and tunnels which can be a... More

This hotel is one of the best we have stayed in. From arrival to departure, we could not fault it. All staff were extremely friendly, the best we have ever encountered. Upon arrival we were instantly offered a glass of champagne, great touch. The porter then showed us to our room for which we have to say was a magnificent... More

We booked a week in April 2013 at this hotel through Media Travel, a trading name for Truly Travel Ltd. There had been negative remarks made about this Company on the internet, but luckily we had a positive experience with our air travel, transfers and hotel booking. The hotel staff thoughout our week were friendly and helpful and our room,... More

This was our 2nd stay this hotel and it was as outstanding as the first. The staff are extremely friendly and always there to attend. The rooms or should I say suites are excellent and cleaned to a high standard. The Chinese restaurant was delicious, I wish they were close enough to home to order a take away. We took... More

I will keep this review short, the hotel was one of the best hotels I have stayed in. On arrival we were offered a drink whilst waiting to check in, only took a few minutes and then taken to a fabulous room just as pictured on the web site. The room was kept spotless with clean towels every day. The... More