My girlfriend and I went to the Wyndham Garden for a few day getaway. The resort was adequate. Nothing stood out as exceptional EXCEPT for the staff who were friendly and helpful. This resort is pretty much in the middle of nowhere though. Lots of businessmen there or locals that may come to the resort for dinner. Beach is small....
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Dear Mr. AvidTraveler703,
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as it may identify an area of needed focus and attention. I am disappointed to learn that we could not live up to your expectations. We are currently going through a renovation process, as...
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This hotel has recently changed brands and our overall experience was a very good value. The food and beverage manager and personnel were very accommodating (mr Burgos). The room was nice, the housekeeper, Luz was also very Nice and accomodating. This is not a 5 star hotel but it certainly fits the rating, clean, nice pool, service was good. The...
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Dear susy009,
Thank you for taking the time to write and share your wonderful experience from your most recent stay. I am delighted to know that you are pleased with our changes, as we now form part of the Wyndham Brand. Your comments and recognition of our responsive team members, Mr. Burgos and Luz is greatly appreciated and I know...
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Went to a wedding hosted here. Prices were way too high and they nickled and dimed us for parking and breakfast, bellboys we never used etc. It took them an hour to get our room ready and then they put us in the wrong room without a sofa fold out bed like we had booked. then we had to wait...
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Dear Mr. Ronthebear:
I am sincerely sorry about the experience you and your family had at check in and throughout the stay. One of the expectations we set for our guest is to enjoy a flawless arrival process, as a frequent traveler, I can truly understand how frustrating it can be when this expectation is not met. As I read...
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This hotel is not at all a 3 star experience. Maybe a minus 1 star would be more appropriate.
Rude help, unreasonable prices, dirty room, and generally this place offers a poor experience. I'm surprised that they didn't charge my wife and I for air and through it all, they behave like they have the corner on the nice hotel...
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Dear KommandanTampa:
Thank you for sharing your experience with the rest of the viewers and for helping us to improve our product and services. I am disappointed to learn that we could not deliver a great experience during your recent stay and that you found the air conditioner too noisy, unreasonable prices, dirty room and the staff being rude. I...
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I recently spent 5 nights with my wife and 3 year old daughter. We were always greeted by sincere friendliness by everyone. Service could not be better. Amenities were well above expectations. Luckily my wife's family lives nearby, so I am looking forward to staying there again and again.
Dear LaurenceH:
I would like to thank you for sharing your great experience with the viewers. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the friendliness of our Responsive Staff. Please let me know when you are planning...
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What ever you do, do not get room #106. This room has some machinery behinfd it which makes a really loud sound every 20, 30 or 40 minutes. You won't be able to sleep. The sound is like an air conditioner compressor re-starting. Even my fiance which is a sound sleeper complained about the noise. The pillows are not good....
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Dear BIGT60:
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.
Please accept our apologies for the dissatisfaction of the air conditioner noise during your time spent with us. As you know from...
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My wife and I returned to Palmas Del Mar as we have done for the past few years, this time was in March. This year was different with the hotel having a new name under Wyndham Garden. As always the staff were very polite and attentive to our needs especially Flavia Bonilla who is there to welcome us back. She...
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Dear Floridians_9:
Thank you for your continued support year after year and for sharing your memorable experience with the rest of the viewers. It was truly a pleasure to note how much you have enjoyed our facilities, services and our Food and Beverage Outlets such as Amalgama Restaurant, Circles Bar and Ginger Pool Bar. Thank you also for mentioning that...
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this is a great resort - very clean, great pool area, and a very nice beach. We stayed there almost an entire week (We first rented a house in Guayama, which turned out to be horrible, and moved to the Windham after suffering there for 2 days)
During the week, not a lot of people, so we had the pool...
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The Sheraton over booked the hotel we were scheduled to stay at, but made arrangements for us to stay here at the Wyndham. It was about an hour taxi ride from the Sheraton PR Convention Center. The staff was very friendly and accommodating (Mayerling). The room was average, but the pool area, grounds, and beach, which was a short 3...
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Just returned from a 5 night trip to the Wyndham Garden at Palmas del Mar. This was our third trip back to Palmas del Mar and each year, the hotel management and staff make us feel at home. Palmas del Mar is a hidden vacation spot with a relaxed atmosphere and what makes this hotel so special is the staff....
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