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All 4 Humacao accommodations

Club Cala de Palmas

2.5 of 5
270 Harbour Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Hotel amenities
Club Cala de Palmas
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144 reviews from our community

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Date Rating
Baltimore, MD
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

We were there on an exchange through RCI. We stayed in mid-April, which seems to be part of the slow season. Lucky for us, this meant we had no trouble getting a beautiful totally remodeled 2-bedroom unit which was fantastic in every respect. We had a "harbor" view unit, which had an absolutely gorgeous view of the marina and its... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 13 May 2013

when you first drive in to the Las Palmas mega-resort, you will think you've just arrived in Heaven. That is, until you check in to your hovel at Club Cala. the room is certainly spacious, we had a two bedroom, upper floor living room, dining room, and kitchen, lower two bedrooms and two baths. That is the end of the... More

Was this review helpful? Yes 4
Sem C, General Manager at Club Cala de Palmas, responded to this review
5 June 2013

Thank you for your detailed and thorough critique. We tried contacting you while on property but were unsuccessful. All specific, isolated issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. Sem Cuevas General Manager More

Travellers are raving about these Humacao hotels

Bayamon, Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 May 2013

We like it so much this was our second time here in less than a year! We stayed here last december, and again last weekend. This time the room was actually better, recently renovated. Edy at check-in made the best to make our stay the most confortable.

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review
7 May 2013

Humbling and gratifying that overall guest experiences at Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More

USA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 May 2013

Just returned from one of the most relaxing weeks of my life, which is just what was needed! We were gifted a week in a timeshare here. Was a tad bit nervous due to some of the reviews, but all in all, I was pleased. The condo itself needed a bit of work. Bathrooms were a bit run down, entire... More

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review
7 May 2013

We will share kind words regarding an overall positive experience with the team. Sincere apologies for the events on Friday night with the “Local Kids” and the response times from our team. This is certainly not acceptable and internal corrective actions are being taken to ensure that like incidents cannot recur. We are also in the midst of an intense... More

Top Contributor
165 reviews 165 reviews
54 hotel reviews
Reviews in 61 cities Reviews in 61 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 26 April 2013

This property can please a certain group of travelers (older, golfers, etc.) and displease others (younger, looking for action, on the budget). Service at the front desk was efficient, but not very hospitable. Folks around the grounds were invariably friendly and helpful. The units themselves are pretty good. They are not deluxe and somewhat sparsely furnished, but they are functional... More

Was this review helpful? Yes 2
See 4 more reviews by onepoet for Humacao
Sem C, General Manager at Club Cala de Palmas, responded to this review
30 April 2013

We certainly aim- everyday- for the “GOOD” and not for the “SOME NOT SO GOOD”. Feedback is appreciated, and we will share with our team to ensure that exceeding guest expectations and truly delivering More Experience Than Hotel takes place for each and every guest, every time. Thank you, Sem Cuevas General Manager More

Los Angeles, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 April 2013 via mobile

This was our 2nd time staying at Club Cala, I love it there! The only thing the typical person would complain about is the distance from San Juan. So if all u r only going to PR for San Juan stay in San Juan. I however didn't mind the distance because we had a car and GPS and ABSOLUTELY love... More

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review
30 April 2013

Wow! Thanks for another great review of Club Cala. We LOVE that you LOVE Club Cala and the experiences here. We have shared these great reviews with all team members so that we can continue to deliver. We anxiously await repeat visits as well as old friends. Thank You Sem Cuevas General Manager More

Norwich, Vermont
Top Contributor
92 reviews 92 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 9 April 2013

I spent two weeks with a friend here at Club Cala and enjoyed my stay here immensely. The one-bedroom villa, overlooking the harbor, is not fancy but it was comfortable, although I ended up with the sofa-bed in the living room, while my friend enjoyed the large, luxurious king-size bed in the bedroom! I could feel every spring of the... More

Was this review helpful? Yes 3
Sem C, General Manager at Club Cala de Palmas, responded to this review
11 April 2013

We are extremely appreciative of the feedback. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. We are sorry to hear about the pool hours miscommunication since one of our... More

Toledo, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 April 2013

We just returned from Club Cala, and we had a great time. To be fair. our room was right on the harbor, so we had a great view. Secondly, we spent most days at the beach/athletic club which was an extra fee ($15.00 per person), but we thought that was reasonable personally. We have been to Florida and Myrtle Beach... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review
11 April 2013

Thanks for the detailed and great review about the Club Cala Experience. We are appreciative and will share with the team. Likewise, we will continue to work hard to impress and to exceed guest expectations. Please do let us know if we may assist in any way in the future. Regards, Sem Cuevas General Manager More

Humacao, Puerto Rico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 April 2013

this place sucks. if you like to have adventure, go elsewhere. for almost an entire day the electricity was out. when we complained that we had just bought a week's worth of groceries that were going bad, they were snooty and seemed to really not care. they allowed us to cook our food in another unit that did have electricity... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review
4 April 2013

We appreciate you have taken the time to write a review from our property. In response to your feedback regarding the power outage, although we certainly regret the situation experienced, we would like to thank you for giving us the opportunity to address the situation in order to improve our service. Please rest assured that we have discussed your feedback... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 March 2013

DAY 1: missed connection in Miami & every flight after was CANCELLED. No lugguage we made the best of it, rented a car & enjoyed a nite in MAI. Fl humidity was so dense it was unbearable!! DAY 2: PR the weather was AMAZING! Grabbed car, plugged in GPS from hm, & headed to Humacao. My cuz checked in the... More

Was this review helpful? Yes 3
Sem C, General Manager at Club Cala de Palmas, responded to this review
4 April 2013

Wow, that storm and city wide power outage was something else. We are pleased that we were able to reach out while still visiting with us, and that we were able to meet personally and to make amends for initial misses. First impressions count, and ours are typically better than this. We are grateful for the opportunity to serve as... More

 
 
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Additional Information about Club Cala de Palmas

Also Known As:
Club Cala De Palmas Hotel Humacao
Club Cala De Palmas Hotel
Club Cala
Club Cala Puerto Rico
Club Cala De Palmas Puerto Rico/Humacao
Address: 270 Harbour Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Amenities:
Free High-Speed Internet Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Speciality lodging in Humacao
Price range (per night): $179 - $281
Hotel Class:2.5 star (2.5*)
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