Thank you for your detailed and thorough critique. We tried contacting you while on property but were unsuccessful. All specific, isolated issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. Sem Cuevas General Manager More

Humbling and gratifying that overall guest experiences at Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More

We will share kind words regarding an overall positive experience with the team. Sincere apologies for the events on Friday night with the “Local Kids” and the response times from our team. This is certainly not acceptable and internal corrective actions are being taken to ensure that like incidents cannot recur. We are also in the midst of an intense... More

We certainly aim- everyday- for the “GOOD” and not for the “SOME NOT SO GOOD”. Feedback is appreciated, and we will share with our team to ensure that exceeding guest expectations and truly delivering More Experience Than Hotel takes place for each and every guest, every time. Thank you, Sem Cuevas General Manager More

Wow! Thanks for another great review of Club Cala. We LOVE that you LOVE Club Cala and the experiences here. We have shared these great reviews with all team members so that we can continue to deliver. We anxiously await repeat visits as well as old friends. Thank You Sem Cuevas General Manager More

We are extremely appreciative of the feedback. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. We are sorry to hear about the pool hours miscommunication since one of our... More

Thanks for the detailed and great review about the Club Cala Experience. We are appreciative and will share with the team. Likewise, we will continue to work hard to impress and to exceed guest expectations. Please do let us know if we may assist in any way in the future. Regards, Sem Cuevas General Manager More

We appreciate you have taken the time to write a review from our property. In response to your feedback regarding the power outage, although we certainly regret the situation experienced, we would like to thank you for giving us the opportunity to address the situation in order to improve our service. Please rest assured that we have discussed your feedback... More

Wow, that storm and city wide power outage was something else. We are pleased that we were able to reach out while still visiting with us, and that we were able to meet personally and to make amends for initial misses. First impressions count, and ours are typically better than this. We are grateful for the opportunity to serve as... More