This hotel had very attentive staff who helped make my stay comfortable as possible. I am very grateful to them for their hospitality and wonderful customer-oriented service. There is an indoor pool which was mainly empty and a gym, too. The only downside is that there is nothing to see/do in the area, and one has to take a taxi... More

We pulled intl the hotel entrance and took our parking lot ticket and there were traffic cones set up to our right which was clearly the hotel entrance. It seemed like we should have gone straight into what looked like (and was) an area closed and under construction. It is a real safety hazard. The lazy person who was supposed... More

I stayed at Holiday inn Toluca last Tuesday whit my husband, and we were very pleased with all the service and kindness of the staff there. even that the hotel is in a remodelation process, all the staff treat us as kings, and try very hard to asist in time all the requests we had. also they have a beautiful... More

I stayed in Holiday inn toluca the last week and raelly i surprised the warmth that the people have for the guest in front desk an the restaurant, everybody ask me if i required something, please just tell us, also the pool is really warm and big. but in general everithing was well

Last week iwas staying in Holiday Inn Toluca it was great the hotel is really huge it has a beautifull fild and heated indoor pool also it has a kind staff.

With this being my 3rd trip to Toluca for business I thought I'd try a new hotel...all of the on-line pics looked good, and hey, Holiday Inn right? Basically my main issues were w/basics...heat was OK, but the AC is NONE-a 3 speed fan was it. Basic room/bath was from 70's with some kind of redo to bring it up... More

What can you say? With a great name like the Holiday Inn and with loads of great experiences with that chain I thought this would be a no brainer. WRONG. The hotel was adequate, there was hot water, the security was good. Just could not get a good feeling. Tried for two days to get basics like towels and wash... More

I got married in Toluca, Mexico last september and I had some family members stay there to attend the wedding... We had several request to the staff and they were really nice and address all our concerns and requests with a smile and were very helpfull. The breakfast buffet was really good and the entire staff was really kind. Thank... More

The service and rooms here are inconsistent. The staff at the front desk will always promise to address issues, but rarely follow through. Not a great place for women traveling alone, unless you have a man negotiate the room and rate. Please be warned that booking executive level is not a guarantee that you will recieve an room on that... More