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All 1 Cayo Ensenachos hotels »

Iberostar Ensenachos

5.0 of 5
Cayo Ensenachos | Villa Clara Keys, Cuba (Formerly Royal Hideaway Ensenachos)
Hotel amenities
Iberostar Ensenachos
4.0 of 5 stars 1332 Reviews
25 May 2012 -
lisalisa04
 
 
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1,332 reviews from our community

What travellers say about this hotel
  • Very good(63)
  • Lobby bar(54)
  • MEGANO BEACH(46)
  • Golf cart(35)
  • Spa Section(33)
  • Room service(31)
  • Seafood restaurant(27)
  • Main building(23)
  • Low season(18)
  • King size bed(14)
Traveller rating
    653
    396
    166
    78
    39
Only show reviews for Family (159) | Couples (931) | Business (5)
Date Rating
toronto
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 26 May 2012 NEW
8
people found this review helpful

Unfortunately this resort is only getting 3 out of 5. I feel the time of the year you travel, makes a difference. If you’re going to come to this resort do it during the busy seasons. They were not very busy and didn’t have the staff in place to do a better job. The trip from the airport to the... More

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Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW
1
person found this review helpful

My friend and I stayed in the spa section which had beautiful grounds and a really nice pool with a swim up bar. The entire resort was really nice and the beach was absolutely beautiful! What I loved about this resort was I could go for very long walks to the other section of the resort where the villas are... More

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British Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW
16
people found this review helpful

This is Cuba, so relax, and go with an open mind and especially heart. I'll tell you why in a bit. But first... As far as a description, most of the other reviews I have read pretty much explain the Iberostar Ensenachos. The prior reviews were very helpful and enhanced our experience for sure. The resort gardens and grounds are... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 May 2012 NEW

My experience with five star resorts in Cuba is with the Paradisius Rio D'Oro in Guadalavarca. The food and service did not match that excellent hotel. The experience starts with the check in and transportation to the rooms. The check in was tense and you could tell that the staff was under a lot of pressure and the usual pleasant... More

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toronto
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

We just came back from Iberostar Ensenachos. It was a overall very nice stay. The hotel is nice; It looks very luxurios, the rooms are very spacious, with large balconies and nice furnishings. I supose they are pretty clean, however, that would depend on the cleaning lady that you get.. The hotel is very big, however, it is not crowded.... More

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Cow Bay, NS
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 22 May 2012
2
people found this review helpful

Stayed at Enchenachos this April. Beautiful resort. Very spread out, but "golf carts " cruise the resort frequently , so it is easy to get a ride if You don't like to walk or are not able to. The beach is fantastic, miles of white sand, clear and snorkling at the end of one of the beaches. Only disappointment :... More

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Stefano Baratelli, General Manager at Iberostar Ensenachos, responded to this review
23 May 2012

Greetings from Iberostar Ensenachos. Thank you for your review. I'm sorry that you felt that your dinner at the Italian restaurant was not up to the standards that you expected. We are continuing to work on our menus and service and hope that the next time you stay, it will exceed your previous expectations. I hope that you enjoyed your... More

quebec
2 reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 22 May 2012
12
people found this review helpful

Fourth time in late April, second time under Iberostar. This review updates an earlier one from February to this same hotel. Booked the Spa section this time, but was given the Park. No big deal, but the Spa section, in my opinion, has the greenest and prettiest landscaping, probably because it is less travelled, not to say the rest of... More

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Stefano Baratelli, General Manager at Iberostar Ensenachos, responded to this review
23 May 2012

Greetings from Iberostar Ensenachos. Thank you for your review. I very much enjoyed reading your comments and tips and am glad that you have found our ongoing renovations to your liking. We are still working on a few things including the beach buffet, but we hope to get that up and running as soon as possible and work on everything... More

Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2012
3
people found this review helpful

Hello my fellow travellers. I am late in writing this review as I was in Cuba from April 5 until April 12. Before choosing this hotel and this location, I researched the internet and this website a lot. The most important things for me were: beautiful beach, good food, super clean beautiful facility and of course friendly staff. I have... More

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Stefano Baratelli, General Manager at Iberostar Ensenachos, responded to this review
23 May 2012

Greetings from Iberostar Ensenachos. Thank you for your review. I apologize that you weren't given the room that you had requested upon your arrival but am happy that we were able to quickly sort it out. Also, if you could please let us know what room you were in, we will check out your bathroom to see what problems you... More

Mississauga, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 21 May 2012
2
people found this review helpful

After only 4 months we returned to this property, this time with family from Alberta. As outlined my my previous review, we love this place! I would recommend you spend the extra to stay at the Villa section, a separate area about 2 KM from the main complex. The three Concierge, Diego, Marachal, and Yanday can fix, arrange, and propose... More

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Stefano Baratelli, General Manager at Iberostar Ensenachos, responded to this review
22 May 2012

Greetings from Iberostar Ensenachos. Thank you for your review and for returning so quickly after your last visit. It was a pleasure to have you stay with us again, especially when bringing the family along. We appreciate the kind words and the comments that you have brought to us and will be sure to let our staff know how great... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 21 May 2012
6
people found this review helpful

Overall Experience: We had a great time at Iberostar Ensenachos! We were there from May 11-18, 2012. It was just my wife and myself and we were celebrating a late honeymoon. We booked with Sunwing directly and the total price for both of us was $1,890 (note we could have gotten this for $1,690 if we had booked it when... More

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Stefano Baratelli, General Manager at Iberostar Ensenachos, responded to this review
22 May 2012

Greetings from Iberostar Ensenachos. Thank you for your review. I would first like to apologize for the state of the buffet on the day of your departure from the resort. This is not what we want to bring as the last impression of our hotel and we are working on a new schedule to ensure that this does not continue... More

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Iberostar Ensenachos Also Known As

  • Occidental Royal Hideaway Ensenachos Cayo
  • Royal Hideaway Ensenachos
  • Occidental Royal Hideaway Ensenachos Hotel
Address: Cayo Ensenachos | Villa Clara Keys, Cuba (Formerly Royal Hideaway Ensenachos)

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