We stayed here for 2 weeks in jan its great location just one level up from the main shopping centre in puerto rico. Far enough away for peace near enough for everything. The pool is fine not alot of bed around it. But there is other bathing areas but if u hav kids u need to get in early for... More

Too much noise from the pool area A lot of steps and buildings and you need a map of the hotel area. The balcony on the apartments were too small and you weren't able to watch the view when you were sitting down. The rooms were old and not so clean.

What can I say , this is our 5th time to stay in Puerto Rico and our first time in puerto Plato the staff are brilliant well mannered and are very helpful the are a great team and a pleasure we will definitely be back next year, the rooms are definitely not 5star but are spotless and the staff are... More

Just back from here after a weeks stay you get dropped off at the front of the apartments but the reception is down a floor by lift very welcoming by staff and you get your bags carried to room! a nice touch wasnt expecting that! was a bit dissapointed by the apartment clean but not that spacious its on 2... More

Visited Puero Plata with 3 girlfriends in November. Past glitches have definetely been sorted! While not 4*, the apartments were spotless and staff were in constant good humour - from the smiling lady who cleaned our apartments each day to the bar, shop, reception and restaurant staff. One of my girlfriends referred to it as "my best kept secret". Our... More

We have just returned from a weeks holiday in Puerta Plata. We loved our time there except for one thing.So many of the sunbeds are partially or totally broken ..and still left available for guests .Also , it is the only apartment/hotel complex we have ever stayed in that do not supply mattresses on the sunbeds....so the hard plastic gets... More

We stayed here with my husband in the end of November. Part of the rooms are refurbished but we lived in an original room. It did not bother us since everything worked just fine. The rooms have a bath tub (a big plus for us). There is no real kitchen but a small corner with sink, 2 hot plates, cabinet... More

Just returned from a very enjoyable vacation at Puerto Plata. A great place for a hassle free, care free and relaxing holiday.The grand old lady seems to be back to her original self after a few little hiccups in the spring, looks like I am hooked for the future.Some observations,any chance of a bit of consistency in the time for... More

Our family have been visitors to Puerto Rico and on and off to Puerto Plata for almost 20 years. We experienced the magic of the good old days, saw the complex go into decline and thankfully it is now on the way back to the the best of what we remember - a real holiday community where you bump into... More