lovely, friendly and helpful front desk staff. upgraded to a bigger room when the first room we were given the key to already had a suitcase in it!! (not front desk staff's fault) .. but we were glad to have been upgraded. very very handy location, right on bridge road - perfect for the show at the corner hotel we... More

Stayed here only for 1 night on business but wished it were longer. The hotel is just off Bridge Road where all the great shopping is and is close to cafes & restaurants too. The staff were very friendly and more than happy to help with anything which was also great to see. Rooms were clean and comfortable, well equipped... More

If you are in Melbourne on a family holiday (to watch an AFL game for instance, like some of the customers here), or for work (like myself and a few others), I would highly recommend the Quest in Richmond. First off, the location is perfect. You are about 20 minutes away by walking from Federation Square, 10 minutes away from... More

Having written a previous review in which I expressed disappointment with my treatment at this hotel, I have since received a letter of apology and a voucher for a free night 's stay. I am pleased that Quest have looked into the problems and are going to rectify the inadequacies I experienced. A good outcome for all! More

On 12th February my partner and I (both in our 70s)checked into Quest. As we were going to a party I left my wallet in my room and gave my keycard to the receptionist for safekeeping. on returning at 12.30am I found the building locked up, and emergency phone numbers went to voice mail, so we had nowhere to go... More

The building is good in many ways but the overall experience is marred by avoidable problems. Some staff were helpful and tried hard. Others made serious mistakes (over charge on bill or mixed up dates) and a couple were rude. It was surprising not to be greeted as you walk through reception, as if the guests are invisible. Most serious... More

Made the booking over the phone for two days and was offered a "special rate" - can understand why! Beware room 15 located on ground floor overlooking back lane and goods delivery for Thomas Dux supermarket. Woken early morning when a large truck pulled up outside my room window and unloaded goods with much noise. Room was gloomy and windows... More

We chose Quest Richmond due to having a medical procedure at the Epworth Hospital. Nice room but the bed, in our opinion, was very uncomfortable. We both woke with sore backs the 2 nights we stayed. Also, if you are considering staying here, try to avoid room 223. It is located right next to the adjoining dentistry practice's sign that,... More

The only thing that this establishment has going for it is its location! The staff were so appalling, words can not explain. I'm not a rude or pushy person, just like to get what I'm paying. The attittude on the the staff here, including the manager, left a lot to be desired. Very unprofessional- using the computer & not even... More