I must admit with all the prior reviews i read about this place, i was really skeptical but had no choice as this hotel was booked via a tour package. We reached this place pretty late at night for check-in and were very thankful that this was just a one-night stopover.
The carpet in the rooms felt like it needed...
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Quite dirty.
We stay for 5 nights. I had to fight in order to have towels changed after three days.
They simply pickup the dirty towels from the flor and put them back on the shelves.
No air conditioning. Carpets are dirty.
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We really thank you for your feedback posted on Tripadvisor which we really do appreciate.
Your comments we took as a chance to discuss all points mentioned with the staff members o ensure that those happenings remain the exception.
For the inconveniences you experienced during your stay we would like to apologize and hope to welcome you once again at...
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Where to start at this truly horrible hotel. The rooms are standard in size, standard beds. The most disgustingly filthy carpets you could expect (and I had two rooms). The bathrooms were moldy and dirty. I can not explain the filth here really. I have spent two full weeks at this hotel and during that time, my room was cleaned...
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Dear Wyogiz,
thank you for giving us the chance to improve our service after your departure.
We are very sad to read that we couldn’t satisfy you, during your stay in our hotel. Our aim is to make our guests stay as comfortable as it could be.
Too bad that we couldn’t talk about all your impressions and problems during...
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We stayed here in a Taiwanese Lion Tour group on 14 April 2009 - our itinerary said Heidelberg, but it turned out to be about 12km outside there in the village of Hirschfeld. I think this hotel is still finding it's feet, because when they spotted our group entering the hotel, the counter clerks quickly grabbed the 'free' apples and...
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Reviewed 18 October 2010
8 Reviews
36 Reviews
101 Reviews
