Thank you for your review, We re-modeled 3 of our rooms recently to assist the physically disabled. Two of the rooms have the tubs w/ bars, and the room you were in with a roll-in shower. We have had many positive comments on this room, but you are the first to make comment on it on Trip Advisor! Thank you,... More

Thank you for your review. It sounds as if you may have stayed in our Suite. Our suites are larger, and are great for families, or couples that would like a bit more room with a king bed in the sleeping area, and a pull-out queen sofa in the sitting area. Benefits of the suite are two separate bath vanity... More

Thank you for your review. I am happy to hear you enjoyed your room. We are an "older" Route 66 hotel that was built in the early '60's. Elevators were not prevalent then for roadside hotels/motels. We have discussed adding an elevator, and it is in the future plans, but we are currently concentrating our capital in other areas, such... More

Thank you for your review lane t, You are correct that we are an older hotel. The low ceiling comment is a first for me. I actually went and measured our hallways, and they are just a couple inches over 7 foot high! Our room ceilings are a couple inches over 8 foot high. Perhaps the design of an earlier... More

Thank you for your review Norm C, It appears as though you have stayed with us many times before. Thank you for finally completing a review on Trip Advisor. If only I could get more of our regular guests that we see multiple times per year to complete these guest reviews. There have been many guests that have had their... More

Thank you for your reply. My apologies if our sliding bathroom door created an uncomfortable situation for you. We installed the sliding bathroom doors about 4 years ago, and although we have had some negative comments, most have been positive. Every guest has their own set of expectations and I am sorry we did not meet yours. Our PTAC units... More

Thank you for your comments Jimberr, Very observant in the towel category. I for one feel the same way, and as a larger individual, I have always preferred "Quality Towels". There are 3 brands of Best Western's now, the Core (us), the Plus, and the Premier. We have always used the Premier brand towels, long, thick, water absorbing, and also... More

Thank you for your review, I am somewhat dumbfounded to your comments regarding you were unable to take a shower? I am not aware of this, especially due to the faucets not working. In any case, I apologize for your experience. I am happy to hear that our staff tried really hard to accommodate you! Our staff members are very... More

Thank you for your review, We have finished the front desk remodel, adding a nice black granite counter top and added an accessible shelf for guests in wheelchairs. We also repaved our parking lot and have added a Terra cotta accent color to our exterior paint scheme. Sorry to hear about your experience with a soft bed. Bed's are a... More