Great hotel with a completely new refurbished interior- new carpet, new TVs, new bedding, new furniture . Downtown within walking distance of nice restaurants and shopping. Starbucks in the lobby. Free internet. Free airport shuttle. Vey pleasant stay.
Dear Moonhope,
Thank you for your review! I hope that you will stay with us again the next time your travels bring you to Scranton!
Sincerely,
Lori Rupp
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We stayed at the Hilton Scranton May 11-13 on our trip to Scranton to attend my son's graduation from Marywood University. He had told us there really wasn't much to offer in the way of hotels in Scranton and that the only passable hotel was the Hilton. I really wasn't expecting much.
From the time we arrived, everything was wonderful....
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Dear MamaNAJ,
Thank you for taking time to review our hotel and congratulations on your son's graduation from Marywood! I am happy you found the service and room quality at exceptional standards. Both are things we pride ourselves on!
If your travels bring you back to Scranton I hope you will stay with us again!
Sincerely,
Lori Rupp
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I am Hilton Diamond so stay at a lot of properties. This one is very clean and nice. Renovation seems very recent. Nice gym, friendly service and good night's sleep. Pleasantly surprised.
First of all, congratulations on your Diamond Status! As someone who travels often and sees many hotels, your review means a lot to us!
We just finished a $3 million "Re-Invention" of our property earlier this month and I thank you for your kind words about our friendly staff and the cleanliness of our hotel.
If ever your travels bring...
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Greeted by Bernard, checked in by Christina, two of the fab staff. We had a Jacuzzi suite...the rooms were huge and beautifully decorated. Dinner was first rate in Casey's Corner followed by shuttle service to and from "South Pacific" (cast stayed at Hilton also) then drinks and snacks at the bar (with the cast). The next morning, breakfast with Lori...
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Walking distance to the mediocre Steamtown Mall and minutes from the Steamtown National Historic Site, this hotel is clean comfortable and quite simply a decent place to stay overnight in Scranton. The rooms were clean and and ample in size and the staff was pleasant. If we ever had cause to go to Scranton again (which is like on a...
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Dear Hoagy74,
I'm glad you enjoyed your stay at the Hilton in Scranton! We pride ourselves on service and cleanliness and I'm happy you experienced both!
If your travels DO ever bring you back our way I hope you will stay with us again!
Sincerely,
Lori Rupp
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Room was clean ,staff was great , hotel gave me a better rate as I was attending a funeral. Bed was super comfy. I would definately stay again.
The Hilton is easily the best hotel in the Scranton area. The rooms were modern and extremely clean. The girl at the front desk was amazing. I believe her name was Christina. She was so nice, professional and very informative. I'm not sure if she was the front desk manager, but she should definitely be considered or recommended for a...
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Dear Kev1231,
Thank you for writing about the "new" modern look of our hotel! We are now 60% complete with the "Re-Invention" of our hotel. I'm glad you found the rooms clean and that you experienced our friendly and professional staff first hand!
Please stay with us again the next time you are in the area!
Sincerely,
Lori Rupp
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This Hilton is by far the best hotel I have ever stayed at! I was here on an extended stay for business and couldn't have been happier. From the moment you check-in, the entire staff is super welcoming and accommodating.The rooms are extremely spacious and clean. The house-keeping ladies are fantastic and friendly. The fitness center is never too busy....
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Dear Briana D,
Thank you so much for your nice review! Our entire staff misses you and we hope to see you back here on business (or personal!) soon!
Our best to you,
Lori Rupp
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This hotel is clean, comfortable and convenient. The front desk staff is very helpful and friendly. I agree with the other reviewer about no valet parking and no one to help with bags, but the parking garage is literally 100 feet from the front door of the hotel and it's cheap (< $10/day). The breakfast buffet is good, but the...
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Dear Ferocity,
I am happy you enjoyed your stay and that you found the hotel clean and comfortable. I appreciate your comments on the variety and quality of the food at our breakfast buffet. These have been shared with the restaurant staff along with your comments regarding the speed of service and keeping the buffet replenished. Thank you for letting...
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I am a HIlton Diamond member so I've been to my fair share of Hilton properties. First impressions mean a lot to me and this hotel did not impress. I checked in on a Sunday evening with some luggage and there was no valet service or anyone to help us with our bags. For a Hilton hotel, I found that...
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Dear bl181,
Thank you for taking a minute to review our hotel. Unfortunately we do not have valet parking and I apologize that our bellman was not out front to assist you on arrival. Your comments have been reviewed with our front desk staff. Everything you said is important to us and to our success. I sincerely apologize that we...
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