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Eldorado Hotel & Spa

4.0 of 5
309 W San Francisco St, Santa Fe, NM 87501 (Downtown)
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Eldorado Hotel & Spa
Ranked #18 of 59 hotels in Santa Fe
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503 reviews from our community

Traveller rating
    239
    131
    60
    38
    35
See reviews for
Families
53
 
Couples
187
 
Solo
39
 
Business
129
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manhattan Beach, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

This place was fine, good location, staff friendly, just be sure you realize there is no roof top deck (as the pictures hint to on their website-misleading!!) and the pool is very small. Bed good!. Oh, shared balcony can pose some issue, some partying smokers came out on their's at midnight and it's loud if people are out there. Paid... More

Was this review helpful? Yes
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

My wife and I have stayed at a couple of other Santa Fe hotels over the past year. So far, El Dorado is our favorite. Good location. Staff is very welcoming, helpful and friendly. Valet parking was very easy.

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See 4 more reviews by JeffandDes for Santa Fe
Ian M, Manager at Eldorado Hotel & Spa, responded to this review
24 May 2013

Thank you so much for your great review! we are honored that you feel that our property is superior to others that you have stayed in. this is a wonderful compliment. We hope that you will come back and visit us soon, and thank you again for your review! ~Ian Robert McClendon Director of Rooms imcclendon@eldoradohotel.com More

Boston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

My preferred hotel was fully booked I therefore selected this so called four star hotel. The hotel is high priced and I expected very nice accommodations. Room no better than a chain motel room. TV didn't work, took long time to fix. Sagging mattress bed. Low flow shower. Dirty fire place, required bellman to come and lit. No bottled water... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
23 May 2013

Thank you for taking the time to review our property. I am very sorry that we did not meet your needs and that you did not feel that we were deserving of our 4 diamond rating. Your comments and feedback are very important to us and this is how our property can get that much better. Again, I really do... More

Oak Grove
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2013

My 2 daughters and I went there for my birthday. This is the most amazing hotel. The rooms are beautiful and the people are the friendliest I have ever met. Paul in the garage was so helpful in telling us places to see. I would absolutely recommend this hotel and hope that I can go back again. If you want... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
23 May 2013

Paul is great and we will make sure to let him know about your wonderful comment. Thank you so much for sharing your great stay with us, and we hope you come back soon and see us again in Santa Fe! Have a great rest of your week! ~Ian Robert McClendon Director of Rooms imcclendon@eldoradohotel.com More

Pembroke Pines, Florida
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 16 May 2013

Stayed here for seven nights at the end of April this year in room 449, a one bedroom suite on a corner facing the mountains. Overall the hotel was very nice with very large and nicely decorated public areas. Individual excellent service was the highlight. Dachelle Burrows, the concierge, was the best I've ever encountered in my 40 years of... More

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See 2 more reviews by carlybaby1 for Santa Fe
Ian M, Manager at Eldorado Hotel & Spa, responded to this review
17 May 2013

Thank you so much for your detailed review of our property. I am blown away by your comments regarding Dachelle and she will be so pleased to hear them. She is an amazing concierge and we are very lucky to have her on staff. I am sorry that we were not able to help you with the door and the... More

Tampa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

Management will go above and beyond to make sure your stay is enjoyable. With so many hotels to choose from, this is the type of hotel you'll want to deal with! My only complaint was the service at the Old House, where I ordered breakfast and the waitor asked if I wanted bacon or eggs with my meal. When I... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
23 May 2013

Thank you so much for your kind comments about the Management at the Eldorado! we do strive to make all of our guest's time at the property the most enjoyable it can possibly become. I am also sorry to hear about your situation with breakfast. we hate to hear that people are less than over joyed with any experience and... More

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 14 May 2013

My wife and I have been to many Hotels around the United States and other Countries and the Eldorado Hotel has been the best over all. It has a great location in Santa Fe and we were treated like family. This was a business trip this time around and the entire Eldorado Staff went above and beyond in every department... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

Mr. Rodriquez, Thank you so much for your kind words regarding our property. Our goal to is treat all of our guests like family and we are glad that you had a great experience with us. Since you are local, please come back and visit us soon! Thank you again for the great review ~Ian Robert McClendon Director of Rooms... More

Chicago, Illinois, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 11 May 2013

We really enjoyed the Eldorado. The staff was very friendly and attentive. We had a king bed with a Kiva fireplace. The room was very comfortable and spacious. The location was perfect. It was close to shops, restaurants and the Plaza. A very good value. Had drinks and appetizers at the Agave, very good. We had breakfast at the hotel... More

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Review collected in partnership with Best Western

Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

We are thrilled that you enjoyed our great Kiva fireplaces! they are definitely our most popular rooms and a favorite of the staff here. The Eldorado prides itself on a wonderful central location between our famous Plaza and the up and coming neighborhood, The Railyard. You have shopping, breweries, fine dining and everything in between just minutes away. We are... More

Boynton Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 9 May 2013

The ultimate in comfort and Santa Fe elegance. The Eldorado caters to your every need with grace, accuracy and cheerfulness. The lobby is the most expansive and exquisite with beautiful sculptures and artworks. A better breakfast cannot be had anywhere else. And the beds are the most luxurious and comfortable we have ever slept in. The Eldorado is a must... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
23 May 2013

Thank you so much for your great review! We are very lucky to have the artwork that we do, and the gallery that we work with is amazing. Beals and Abate gallery on canyon road furnished the majority of the artwork in our lobby and other public spaces. we also have artists dinners and other wonderful art themed events around... More

Zanesville, Ohio, United States
1 review
5 of 5 stars Reviewed 7 May 2013

My wife and I attend a meeting every year that is held at the Eldorado Hotel and Spa. We truly appreciate the care and attention that we receive from all employees, inclusive but not limited to the valet parking, front desk, housekeeping, bar and restaurants. We really like the improvements made in the night club and the nightly lighting of... More

Was this review helpful? Yes
Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

Thank you so much for your great review! While we do not have a night club, our Agave Lounge is a great venue and can be very lively. Thank you so much for your business over the years, and we look forward to you coming back next year! ~Ian Robert McClendon Director of Rooms imcclendon@eldoradohotel.com More

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Hotel Summarization (Beta)

What travellers say

  • Old house(11)
  • Very friendly(8)
  • Very nice(7)
  • Great location(6)
  • Great restaurant(4)
  • Friendly and helpful(3)
  • Front desk staff(3)

Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Santa Fe
#4 Luxury Hotels in Santa Fe
#13 Family Hotels in Santa Fe
#15 Romantic Hotels in Santa Fe
Price range (per night): 230 AUD - 386 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. Hotel renovated in 2013. ... more   less 
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Also Known As:
Eldorado Hotel
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Eldorado Hotel & Spa Santa Fe, New Mexico

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Eldorado Hotel & Spa
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