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Candlewood Suites - San Antonio

2.0 of 5
9350 IH 10 West, San Antonio, TX 78230
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Candlewood Suites - San Antonio
Ranked #271 of 342 hotels in San Antonio
2.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    4
    4
    4
    5
    8
Date Rating
Alpine, Texas
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 28 April 2012

Hallways were very hot and smelled horrid. No free breakfast was offered. Requested a roll away bed and it came without any linens and had stains everywhere. I had to request linens twice; front desk staff seemed rude and incompetent. Requested a channel guide and was told they did not have any.

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Lancaster, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 February 2012

Well, I've been here for over a month now. I think the reviews that are bad are for a DIFFERENT Candlewood at a different location. This place is awesome. Bed bugs?? Gimmie a break. Some perks hee include free laundry with front loaders, a 24 hour pantry full of snacks and stuff, free coffee, fitness center and even a propane... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 May 2011 via mobile
1
person found this review helpful

Hotels r nice n clean...but 2nd night our car was broken into and can't file claim with insurance cus signs r posted saying they're not responsible for damages done to cars. How ur car get broken into when they have security driven around???? Its probably them who did it Owell had nothn important in there! I will nevr stay there... More

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Chicago
1 review
1 of 5 stars Reviewed 16 January 2011

I'll keep this short and sweet. 1. Paper thin walls (got to listen to a screaming todler all night) 2. Rude and invasive front desk (you can't just give them your addy they need to physically grab your card and record your personal info (including your drivers license number) 3. I process credit cards all the time and no one... More

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Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed 7 September 2010

I prepaid for my trip. After arriving, I wished I had not so I could switch hotels. When we pulled up to the hotel it was a little scary because the hotel does not appear to be in the best of neighborhoods. It is a very industrial area with abandoned buildings. I do not live in an upscale neighborhood myself,... More

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Roanoke, Texas
1 review
3 of 5 stars Reviewed 15 July 2010

I purchased my stay at this hotel through Hotwire.com and had no idea the hotel I would be staying in before booking. When I came here to find the reviews of the hotel, my heart dropped after I saw the last few reviews about vehicle break-ins. My husband and I had every intention of calling Hotwire the second we arrived... More

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San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 May 2010
1
person found this review helpful

Upon arrival, the clerk at the storage facility next door to the hotel warned us about the thefts from vehicles. Sure enough, my truck was broken into on the 2nd night. While filling out the police report, the another guest mentioned that his vehicle was broken into the previous week. Last night (3 days after my incident), another car was... More

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Fresno CA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 April 2010

We enjoyed our stay at Candlewood suites for the most part but once I found out that many cars were being broken into then I started to worry. Our trip lasted about four nights and on the second night I started noticing broken glass in the parking lot. I had witnessed a person crying and caling the police because her... More

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bambam1111
1 review
1 of 5 stars Reviewed 15 October 2009

We were placed in the hotel for a short term assignment. At first glance it doesn’t appear that bad. However; the parking situation creates a predators play ground. My car was broken into on the 3rd night. The damage total is over $800. My car was not the only one. Other guests complain but the hotel refuses to provide security... More

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General Manager, General Manager at Candlewood Suites - San Antonio, responded to this review
18 February 2010

We take our guests' safety and security very seriously, and are constantly striving to operate the safest hotel possible. The San Antonio Police Department encourages visitors to our city not to leave valuables in plain sight while parked in any public place in San Antonio. We have found that this practice is the best deterrent for thieves. Please know that... More

Minnesota
Top Contributor
67 reviews 67 reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 27 August 2009
1
person found this review helpful

First and foremost, the hotel's location is NOT scary or sketchy. It is conveniently located close to many restaurants and just off of I-10W. If you need your room serviced daily this is not the hotel brand you should choose as it is designed for extended stays. The hotel itself is nice and clean, the beds and linens are comfortable.... More

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See 12 more reviews by Mariposa1020 for San Antonio

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Additional Information about Candlewood Suites - San Antonio

  • Candlewood Suites San Antonio
  • Candlewood San Antonio
  • San Antonio Candlewood
  • San Antonio Candlewood Suites
Address: 9350 IH 10 West, San Antonio, TX 78230
Price range (per night):* 80 AUD - 110 AUD

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Candlewood Suites - San Antonio
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