Stayed here for a function held on the premises. Not the greatest neighborhood. Check in was easy, manager waited on me and was pleasant and friendly. Room was ready. Grounds are nice but keep in mind, this is an older hotel and typical lower end furnishings, etc. Reservation stated there would be 4 in the room, yet there were only...
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Dear jdkd319,
Thank you for your comments regarding your stay at the Holiday Inn & Suites Tucson. We appreciate you taking the time to let us know about your stay with us. We are sorry to hear that our service was again slow in the restaurant. This is an area that needs our immediate attention and I am sorry you...
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I went to Tucson to attend a minor league baseball game and wanted a hotel close to the ballpark. This hotel was just down the street and close to the freeway (but not close enough that you could hear the cars driving by).
Check-in: Very poor customer service! There was one agent working when we arrived and she was on...
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Dear GeorgieGirl1983,
We want to thank you for taking the time to detail your experience with us while a guest of ours recently. We are sorry to hear that our service was below standards upon check in and that the restaurant food was bland. Please be assured that we will follow up with the areas of deficiency you mentioned. We...
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Stayed one night after a late flight. Room was clean albeit dated. $59 rate through Priceline. Shuttle driver courteous and prompt even at such a late hour.
Dear francis54,
We are happy to hear that your quick stay with us at the Holiday Inn & Suites Tucson was clean and quiet after a late arrival in March. It is nice to hear that our shuttle driver was courteous and prompt to pick you up at a late hour too. They work exceptionally hard to be at the...
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I stayed at this hotel on 5/11 - 5/12.
Check In: Not a good experience. There were two ladies at the front desk and there was a group of people checking in and one of the hotel rooms were not ready even though it was check in time. The ladies at the front desk seemed to have a negative attitude!...
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Dear Boricua18,
Thank you for your feedback and taking the time to post your comments. We are so sorry for the poor level of quality and service we provided to you during your recent stay with us.
I reviewed your comments regarding the check in process and I am disappointed to hear that our staff would come across with a...
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Just got home from a convention at Holiday Inn at Tucson and enjoyed it very much. Prices were affordable with value above expectations. The modest room was clean and comfortable--especially the pillows. Courteous maids. Delicious food served by a cheerful and accommodating wait staff. Professional and efficient front desk, clean and accessible pool/jacuzzi and a compact but adequately equipped fitness...
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Dear VBFMesa,
We are excited to hear that your stay with us at the Holiday Inn & Suites Tucson was an enjoyable one. It is nice to hear that our team went above and beyond to create a memorable experience for you. They work exceptionally hard to make each guest feel welcome. Thank you again for staying with us and...
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Arrived for business midweek and staff was more than helpful in assuring my business needs would be met. With early check in and meeting rooms set, the day went as smoothly as could be expected. Entire team from check in to restaurant was top notch. Will stay her for all future business trips to Tucson.
Dear amacwow,
We were excited to hear that you had a wonderful stay with us at the Holiday Inn & Suites Tucson. We are very happy you stayed with us and it was nice to hear that the team's service exceeded your expectations. They work exceptionally hard to make each guest feel welcome. Thank you again for staying with us...
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We were at a function. We were fortunate to score a two room suite overlooking the pool on the third floor. It was quite comfortable (but don't look for any flat screen tv's) with a fridge and a microwave. Others had dingy dark rooms, some overlooking a dumpster. The indoor public areas are not well maintained but the pool area...
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Dear asdfghjzxcv,
Thank you for your feedback and taking the time to post your comments. We were pleased to read that you enjoyed a Casita Suite overlooking the pool, but we were sorry to hear that others in your party were in rooms that were not as comfortable as yours.
I reviewed your comments regarding your stay with us and...
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Checked into this hotel on 3/12/12 for 4 nights. Had originally requested adjoining rooms with family but upon checkin - not available. Disappointing. The room was spacious but extremely dated. There were stains all over the carpeting and the furnishings were old and worn out. The windows were filthy. The TV's are ancient. The bathroom was tiny (we were in...
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Dear Kim C,
Thank you for your feedback and taking the time to post your comments regarding the Holiday Inn & Suites Tucson. We are sorry to hear your stay was mixed.
I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. I do apologize that the...
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The 3 star rating is very misleading! We checked in at 6pm and was told the only rooms available had just 1 double bed. Got to the room and the bathroom had broken glass all over the floor and the tub drain was rusted. I sat in the chair by the window while waiting for someone to come clean and...
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Dear CastroFamily,
Thank you for your feedback and taking the time to post your comments regarding the Holiday Inn & Suites Tucson. We are sorry to hear your stay was not enjoyable.
I reviewed your comments regarding your poor stay with us and we want you to know we take all comments seriously and appreciate all the feedback we can...
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Stayed here site unseen and could not have been more pleased! Ample parking, larger rooms and a lounge that does not try to gouge travelers! Would recommend to anyone
Dear bbq4u,
Thank you for the positive review of our hotel. We are happy to know you enjoyed your time at the Holiday Inn & Suites Tucson and we hope to see you again very soon during your next stay in Tucson.
Sincerely,
Mr. Kym Myers
General Manager
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33 Reviews
257 Reviews
