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All 121 Tucson hotels

Extended Stay America - Tucson - Grant Road

2.5 of 5
5050 East Grant Rd., Tucson, AZ 85714
Hotel amenities
Extended Stay America - Tucson - Grant Road
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44%
Ranked #102 of 121 hotels in Tucson
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48 reviews from our community

    Trip type
Traveller rating
    8
    11
    15
    7
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Date Rating
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 27 May 2013

I recommended this hotel twice in the last 8 months to friends who came into town for a week. I live in Tucson. Last October this place was good. This month (May) it was a terrible experience for them . the room was clean but the out side of the building was littered with overflow garbage cans and debris. It... More

Was this review helpful? Yes 1
RVA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 May 2013

I was double billed and asked them to resolve the problem. When I had them attempt to fix it, they billed me a third time. I was there for 8 nights and could not get the problem resolved. I spoke with the manager on day 3 and he would not answer calls or return a phone call after that. The... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review
24 May 2013

I apologize for the experience you had at our hotel. While situations like these are very uncommon, I sincerely apologize for this inconvenience. Unfortunately, the staff were unable to identify that your card had previously been charged. However, based on our phone call with you, we were able to rectify the situation. Please feel free to contact me should you... More

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Temecula, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 13 April 2013

The room was not pleasant to look at, but everything worked fine. Don't expect to find what you see on the website photos unless they have recently renovated rooms available. I was tempted to leave but didn't have time to look for another hotel close by that offered the same kitchen amenities. If you can get over the stained carpets... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review
19 June 2013

Thank you so much for your review of our hotel. Your feedback is very important to us. Please accept my sincere apologies for the level of cleanliness in your room. As you mentioned, we have some renovated rooms and others to come. These changes will allow us to offer better amenities and correct any issues with cleanliness moving forward. We... More

az
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 March 2013

Felt like I checked in to a crack hotel upon seeing my room. The walls were black, room was dirty, smelled disgusting. So gross! The outside is impressive, don't be fooled! In a pinch, I had to leave and book across the street at Sheraton.

Was this review helpful? Yes 1
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
14 March 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was unsatisfactory. Please accept my apology. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at TGR@extendedstay.com. I do hope that you will return to our hotel,... More

Orem, Utah
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 12 February 2013

My day started extremely early so I got here at 1:15 PM and wanted to check in. The young man at the front desk said "check-in is not until 3:00". I asked him if he could check to see if there were any rooms that had been cleaned. Certainly there would be by 1:15. He then told me he could... More

Was this review helpful? Yes 2
See 3 more reviews by Dale K for Tucson
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
15 February 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that you were unable to check into your reservation early. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at tgr@extendedstay.com. We hope that you... More

New mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 February 2013

Overall this is a quiet place to stay. I was disappointed with the fact that there is no where to print out an airline boarding pass and the clerks stated they do not do that for the guests. The room was clean except for carpet stains. The kitchenett was lacking a frying pan, there was only a sauce pan. The... More

Was this review helpful? Yes 1
See 3 more reviews by ElviaB for Tucson
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
11 February 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our front desk attendant would not print a boarding pass out for you. I am going over the policies with the staff to ensure that this does not happen again in the future. I am grateful for the feedback you provided... More

Canmore, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 January 2013

I stayed at the motel for eight nights and found it was good value for the price. The room was clean and the location was really good. It is within walking distance of a grocery store, movie theatre, restaurants and coffee shops. The service was good and the laundry room was convenient and clean. I wish there would have been... More

Was this review helpful? Yes 1
See 2 more reviews by Sara P for Tucson
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
11 January 2013

I would like to personally thank you for taking time to write such a great review about your experience at Extended Stay America- Tucson location. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours. I do understand your comment about the... More

Sacramento, California
1 review
1 of 5 stars Reviewed 3 January 2013

I just called ( 1/3/2012 @ 4:45 pm) A male answered the phone, He did not give out his name. I asked for availability on rooms with 2 beds, he rudely stated they didnt have any available and then hung up on me.. before i could even check on another date. I work for a Merchandising company and i only... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
11 January 2013

I appreciate you taking the time to write a review of your experience with us at Extended Stay America- Tucson. I sincerely apologize that there were issues about the reservation process. We have looked into them and corrected it to prevent it from happening with future guests. We hope you will give us the opportunity to provide you with a... More

United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 14 November 2012

we stayed at these apartments for 1 week because of location, we requested a non-smoking room on the back of the complex after reading other reviews, The room had a queen size double bed, air conditioning, relaxing arm chair, TV, work space/desk, small dinning table and 2 chairs clothes hanging rack, kitchen facilities consisted of sink, large fridge, microwave, 2... More

Was this review helpful? Yes 1
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
19 November 2012

Thank you for taking the time to write a review of your stay. It's great to hear that your stay was satisfactory. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Huntington Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 November 2012 via mobile

Filthy carpet, someone's hair on the counter tops and furniture that looked like it had been picked up at the curb on trash day. It is very clear that the owners/managers just don't care about the place. You can do better.

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Tucson - Grant Road, responded to this review
10 November 2012

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the cleanliness of your room was not satisfactory. I am reviewing cleanliness standards and procedures with my staff to ensure that this does not happen again in the future. I am grateful for the feedback you provided so we are able... More

 
 
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Additional Information about Extended Stay America - Tucson - Grant Road

Also Known As:
Extended Stay America Hotel Tucson
Extended Stay America Hotel
Extended Stay America Tucson
Extended Stay Tucson
Tucson Extended Stay
Address: 5050 East Grant Rd., Tucson, AZ 85714
Region: United States > Arizona > Tucson
Amenities:
Free Parking Pets Allowed
Hotel Style:
Ranked #102 of 121 hotels in Tucson
Price range (per night): $57 - $77
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Extended Stay America Tucson-Grant Road is designed specifically for people who need more than just a room while away from home. In addition to the comfortable recliner and large work desk, the oversized studio suites feature a kitchen that allows you to prepare meals at your convenience. As a guest of Extended Stay America, you receive complementary movie channels, free local phone calls, voice-mail, and a two-line phone with a computer dataport. Guests also have access to a 24-hour, coin-operated laundry facility. Weekly housekeeping ensures that you have fresh linens throughout your stay ... more   less 
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