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Sheraton Tucson Hotel and Suites

3.5 of 5
5151 East Grant Road, Tucson, AZ 85712
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Sheraton Tucson Hotel and Suites
Ranked #65 of 121 hotels in Tucson
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318 reviews from our community

Traveller rating
    86
    108
    65
    33
    26
See reviews for
Families
73
 
Couples
94
 
Solo
40
 
Business
79
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Grand Junction, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

We love this hotel. They offer suites withba front room, which is convenient when traveling with children. If you stay, it is well worth the $15 per day club level access. There were three of us, and that $15 got us both breakfast and dinner each day! Breakfast is eggs, another hot item and yogurt, granola, cereal, breads, etc. Dinner... More

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See 2 more reviews by jodynjoy for Tucson
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

I ran a training for 150 people and the hotel was great, my room was spacious and the furniture was actually comfortable! The banquet staff were very helpful and me training went well. The only complaint would be the internet connection in the meeting room was not working properly and neither was the wifi outside of the meeting room. I... More

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on th road
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 30 April 2013

This hotel was perfectly located for my needs while in Tucson. An IHOP is next door to the property, which was convenient for breakfast. The Sheraton restaurant, Fire + Spice, makes a terrific salad with grilled salmon which I enjoyed. The staff were all very friendly and helpful. I was pleased this hotel is entirely non-smoking but very unhappy they... More

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See 3 more reviews by OnTheRoadRetired for Tucson
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
1 May 2013

Thank you for taking the time to write a review on your recent stay. We are very glad to hear you enjoyed your stay. I will pass on your nice comments on our food to the Chef. We will make sure to correct any problems with the bathtub drain and will revisit our Pet Policy. Again, thank you for your... More

Edmonds, WA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 23 April 2013

I stayed here alone on a trip to visit my brother I stayed two nights. The hotel complex has a few wings and it was a little confusing. figuring out where I was. the room was excellent. it was quiet and the bed was great. It had a fridge and a microwave and complimentary bottled water. there was a great... More

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See 4 more reviews by menelson2001 for Tucson
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
1 May 2013

We appreciate you taking the time to write a review on your recent stay. There is always room for improvement feedback, such as yours, helps us improve on our service or accommodations. We are glad you enjoyed some of the services we offer such as the microwave, bottled water, live music and our food. Due to your feedback, we will... More

Southern California
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 April 2013

Customer service was top notch. Everyone was very friendly during our two-night stay. Eager to please. Was disappointed to get a room on the opposite corner of the lobby/pool area, especially when they had so many rooms available. And with the parking lot view. But I guess that's to be expected when you book via Priceline (we were given a... More

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See 2 more reviews by IslandGuy42 for Tucson
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
25 April 2013

We are happy your enjoyed your stay and the services we offer such as the microwave in the room, restaurant food and music by the pool. Our engineer will be adjusting the time in which the lights come on in the evening, thank you for bringing this to our attention. We look forward to accommodating you again in the near... More

Gilbert, Arizona, United States
1 review
2 of 5 stars Reviewed 9 April 2013

Best part about my stay here was the coffee in the room. The bathroom is ridiculously small and the walls or windows let in all the noise from the outside. It was a bit dirty, the carpet, chairs and couches were stained with dirt and the beds were not comfortable at all. The only redeeming quality to this hotel was... More

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Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
19 April 2013

We appreciate you letting us know about all of the inconveniences you encountered during your stay. Please accept our apologies for all of the inconveniences to include the dirty carpet, upholstery, telephone and television, in addition to the less than helpful staff. This is not the typical service and accommodations we provide, we stride to make sure all of our... More

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Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 8 April 2013 via mobile

Last time I was in Tucson I stayed at the Viscount and it didn't go as expected. Therefore, the Sheraton sounded great. It has a great location (I like the fact that is Lmost in the middle between east and north tucson). The staff is great, the rooms are spacious. The only thing I didn't like was that the bathroom... More

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See 8 more reviews by Victor I for Tucson
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
9 April 2013

We are very glad you chose to stay with us recently and that you were pleased with our location and room size. I would like to apologize for the inconveniences you encountered with the drainage in your room. I will follow up with our housekeeping department to ensure this is checked during the cleaning process. Our guest feedback is important... More

Bay Area, CA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 April 2013

This hotel is in a rather sketchy neighborhood - at least it looked that way as we drove in on Grant Road. We stayed here when visiting the University, which was pretty easy to get to via Speedway or Broadway, but about a 20-25 minute drive. The room was very clean and comfortable, what I'd expect from a Sheraton, but... More

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Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
9 April 2013

We are happy to hear that you enjoyed our poolside bar with firepits. It is a nice and relaxing area for our guests. We are glad your room was clean and comfortable for you as well. We hope to see you again and please do not hesitate to ask a member of our front desk for nearby restaurants and shopping.... More

Lake Stevens, Washington, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 8 April 2013

I booked a room for my parents 53rd wedding anniversary. They checked in and said the room was great, a suite!! had dinner at a steakhouse and that was good. The staff was nice. I called and talked with CeeCee,(the manager) about having something sent to their room and she went above and beyond!! and didnt charge me. Now that... More

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Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
9 April 2013

It is great your parents enjoyed their stay for their 53rd wedding anniversary! I am so glad that Ceci made it a memorable experience for you and your parents. I will be certain to pass along your comments to her, I'm sure she will be thrilled. We look forward to accommodating you, again, in the near future. More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 April 2013

We booked a room here for 2 nights through Hotwire and got it at 90 dollars per night . It definitely has it sets of pros and cons . The checkin was prompt and the lady was really sweet.The rooms are of a nice size you will not feel boxed in . They have Starbucks coffee in the room and... More

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Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review
5 April 2013

We are happy you were pleased with the check-in experience, the room size, the Starbucks coffee and the shower pressure in your room. I apologize it was noisy on the first floor and you were not able to get a good nights sleep. We realize getting a good night's sleep is very important. We would like the opportunity to accommodate... More

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Additional Information about Sheraton Tucson Hotel and Suites

Also Known As:
Sheraton Tucson Hotel Tucson
Sheraton Tucson Hotel
Sheraton Tucson
Tucson Sheraton
Address: 5151 East Grant Road, Tucson, AZ 85712
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotels in Tucson
Price range (per night): 82 AUD - 168 AUD
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 
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Sheraton Tucson Hotel and Suites
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