Booked this hotel in conjunction with a conference I was attending. Upon checking in, found the thermostat was not functioning. When I tried to call the front desk, discovered the phone did not work. The phone was replaced with a working phone, but the thermostat never functioned correctly for my entire stay. First night found pubic hairs in my bed... More

We were in town for a convention, this hotel was on the list of places to stay. Check-in was fast, wait for elevator was not. We were on the 23rd floor and it was a very long wait! Room was nice, bed sheet had a stain, we placed it on the floor. Bathroom was clean, should install a fan for... More

I arrived at the hotel after a long trip to find the hotel gym shuts at 7 PM on Sundays. When I inquired as to the availibility of other gyms that would be open, I was transferred to the Biltmore which kindly advised me that they have 24 hour gym acccess but only for guests. When I called back to... More

We stayed here recently in a bloc of rooms reserved for a family funeral weekend. The location is excellent, as is the professionalism and friendliness of the staff. We had a corner room that was spacious and very comfortable. The bathroom was fine, and I was pleased to note that in the tub shower there was a discrete hold bar... More

The hotel in itself is a very nice place. Decent accommodations for the price/location and friendly service. However, every night in our room there was a constant "noise" (almost a drumming sound) that reverberated through the bed that made it difficult to sleep. I was there over a week on business and the noise was there all week long. Hotel... More

This hotel exceeded my expectations by leaps and bounds. I can't speak highly enough of the quality, location, excellence of the staff, excellence of the accomodations. When a valuable item was left behind in our room, the loss prevention department went above and beyond the call of duty to locate the item and return it to us. I am looking... More

The is a great place to stay in downtown Providence. It is directly connected to the Dunkin Donuts Area, the Conference Center and the expansive Providence Place Mall! There are lots of restaurants within walking distance and the hotel is close to the rive for Water-Fire. The rooms were larger than I expected with very comfortable beds. Only negative was... More

The Omni Providence is connected to the Providence Place Mall and across the street from the "Riverwalk" area. The location is excellent if you're there for an event at the Dunkin' Donuts Center or to participate in one of the Riverwalk events. Also great if you're into shopping - lots of shops and restaurants to choose from and they're all... More

I stayed at this hotel, as a Westin, in October, and returned to its new incarnation as an Omni in May. As Westin, it was great. As Omni, even better. Here's why: As we all know, most upper level hotels can kill you with internet and meal charges. Upon registering, the accommodating and friendly clerk advised me of the Omni... More