This Place Sucks!! Sorry to be so harsh but, it's true. Rude staff, horrible food, old rooms, bad casino. I wish the hard rock would have been a success in ABQ but, it's not. Only stayed the entire time because it was a work function. Do not stay here!!

Honestly the room was in line with a older best western or comfort inn, the furniture was very tired, the bed did not have fitted sheets, and the room was very dusty to the point that i spent 20 minutes cleaning it upon arrival rm 547. The late night food option was a joke, the Ruben barley had any meat... More

If you look on-line, you will find a lot of mixed reviews about this hotel. After staying there for my husband's birthday, I can see why. The first thing you have to know is that this is not a "destination" resort. It is located in an industrial area south of Albuquerque. It is convenient to the airport, but be prepared... More

From start to finish it was a nightmare! Executive Suite is a over priced large room they call a suite. Low quality from top to bottom. Lumpy bed, lumpy pillows,worst pull out couch ever! Thin walls, i couldnt even sleep hearing Every noisy loud partier in the halls. Rude service, most of the time they won't even answer your call... More

The hotel service is terrible! Valet took close to a half hour to get my car a d it was just right across the lot! Hotel smells like smoke even in non smoking rooms. The security wouldn't let me sit in my car to charge and talk on my phone. They allow the isleta reservation Indians to use the pool... More

No problem checking in, room was spacious and clean and looked just like the photos online. Bed comfortable, but room was dark. Wife dropped her dark hair clip and had problems finding it. Rooms should have a refrigerator, safe and second bathrobe. Basin faucet handle was hard to turn, so we used a washcloth to help turn the faucet. Door... More

A friend and I stayed three nights at this hotel/casino and both agree that the rooms and staff were top notch. The rooms were very well appointed and very clean. The large bathroom with seperate toilet area was also quite clean and included terry cloth bath robes. There was a variety of dinning options from coffee and pastry shop to... More

Overall, our stay was pleasant. The hotel was clean - it could use a little updating. The rooms were spacious enough to move around. They have a nice indoor/outdoor pool and some good places to eat. I did read about the rude service prior to going. So, when on my first encounter with a casino staff person - and I... More

I reserved a room at the hard rock in Albq three weeks in advance. When I get there to check in they tell me that I don't have a room. According to them they ran out of rooms. So why is it then that we reserve a room in advance only to get there and not have a room? They... More