We usually stay next door but since our seminar was here, we decided to try it out. Bad idea! The room was more expensive, the service awful, the restaurant service and food was boring at least and there was NO room service...two of the "clean" glasses had scum and 2 clumps of brown stuff on them...you could hear the airplanes...
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A great experience when we arrived with tired kids and had to leave again early with tired kids (just because of the short night and not because of the hotel...): staff is exceptionally friendly, positive and welcoming. The room was much more than I expected, felt brand new, was nice in style and amenities, cushions, etc. We were not impressed...
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Thank you for your kind words. I am pleased that your experience here at our hotel was great. We look forward to seeing you next time you come through Salt Lake.
I will share your comments with the team!
Ted Capener
General Manager
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The hotel is not bad. The hosts are great, very friendly.
The location is terrible, there are no places for dinning except for a subway close by. The Hotel restaurant service is TERRIBLE.....specialy for breakfast. There is only one waitress that is really good. She try's really hard to take care you but she can not do it alone. The...
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Thank you very much for your valuable feedback. I was pleased to hear that you enjoyed the hotel overall and very displeased to hear of your experience in the restaurant. We spend a lot of time working with our front line team to deliver outstanding service so in the event we drop the ball, it is very disappointing. Again, I...
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Stayed here one night 9/25/2011. Front desk staff very efficient, welcoming and friendly. Great suggestion for dinner, but when we arrived (early) the waiting line was around the block! Must have been great Mexican food! This hotel was in an industrial location but that was no problem; however, there was a lot of construction in the area and you had...
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Reviewed 23 May 2010
Thank you very much for your kind words regarding my team service delivery. We really focus a lot of energy in making sure all of our guests have an outstanding experience while here in our hotel so to here that we succeeded with you is very gratifying. I appreciate your business and the time you took to give us your...
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I attended a business meeting on February 6, 2012 and stayed three nights at this hotel. The shuttle from the airport was timely and came with a friendly driver. When I took the shuttle back to the airport the next day to rent a car, the lady driver was even better.
Food was a disappointment. The breakfast buffet was expensive...
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I want to thank you for taking the time to provide our hotel with valuable feedback and an opportunity to train our teams to deliver better service. I also want to thank you for your business. There are many hotels in this area and we are happy that you chose us.
Next, I'd also like to apologize for the unfortunate...
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We stay here all the time when we are in salt lake. I like the location even though it is not downtown. The rooms are nice and the staff has always been the best part. The only bad part is that you can't garauntee any type of rate on the rooms within $40. The restaraunt is generally good but once...
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Thanks very much for staying with us during your visits to Salt Lake City! I also want to thank you for taking time to post your review. Please feel free to contact me whenever you are in the hotel to let me know how we can make your stay a five star experience! It is my teams goal to deliver...
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I stayed one night after a long journey from Barcelona. It is located near the airport (5min) and it is eas to get by car from the airport (they have free airport shuttle)
The staff from reception and restaurant very friendly.
The room was correct, clean and with different types of pillows.
Free wifi provided and being a Priority Club...
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Thank you for choosing to stay with us! I appreciate your kind words and look forward to seeing you again next time you come through Salt Lake City!
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Booked through a 3rd party discount site, but had none of the problems other reviewers had (we asked for two queen beds and received them). Hotel is new, service is friendly. Beds are comfortable. Our TV did not work... we told the front desk staff, who were friendly and told us things to do to try to make it work....
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OK place to stay if you need to overnight in SLC, however I would not recommend this for more than one night.
The positives:
Polite fast Check in
10 minutes to the airport
Free Shuttle service to and from the Airport\
Clean room, nice beds, very quite.
The Restaurant has a good breakfast, and will provide you with a discount...
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I was pleasantly surprised at the lobby, which was clean and spacious, and even somewhat luxurious. The rooms are large and the beds very comfortable.
Even though we arrived on a Sunday night, the restaurant and bar were open.
The only disappointment is the spa- there is a pool and hot tub, but no steam room or sauna, and the...
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207 Reviews
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