Dear guest, Thank you for taking the time to share your recent experience with us. We were truly delighted that you enjoyed our accommodations, retail outlets and our restaurant. We were especially proud that you recognized a worthy value for price paid in your Grand America experience. As one of our primary objectives, we are thrilled that we were successful... More

Dear Guest, Thank you for taking the time to share your recent experience at the Grand America Hotel. I am sincerely disheartened; as we clearly have failed to provide you with the level of service we pride ourselves in. Our entire team feels equally responsible for this and will take the necessary steps to focus on those areas we seem... More

Dear Guest, Thank you for taking the time to share your experience with us. Please accept my sincere apologies for the underwhelming impression left on you by our hotel. An experience such as the one you described is particularly disheartening for us as we truly pride ourselves in the cleanliness and general maintenance of our property. Candidly speaking, I recognize... More

Thank you for taking the time to share your recent experience with us. We were delighted that you enjoyed our accommodations, amenities ans service. We were especially proud that you appreciated the many special touches that we do to personalize and care for our guests, complimentary wi-fi being just one of them. We look forward to welcoming you back soon... More

Thank you for taking time to share your recent experience with us. I see you have given the Grand America excellent marks in all areas but location and value. I would be most interested in discussing your expectations in greater detail as part of our sincere effort to improve our guest experience. I invite you to contact me directly when... More

Dear guest, Thank you for taking time to share your recent experience at the Grand America Hotel. I appreciate your kind remarks and would be most interested in discussing your stay in greater detail as part of our continuous effort to provide a consistent and reliable guest experience. You have my personal invitation to contact me when your travels next... More

Dear Guest, Thank you for sharing feedback following your recent stay at the Grand America. We are delighted you were comforted by our hotel and humbled by your kind remarks. We believe a successful hotel stay contributes to a successful business trip. Thank you for your kind praise, we hope to see you back at the Grand soon and until... More

Dear Guest, Thank you for sharing feedback from your recent stay. It is especially rewarding when the details which give the Grand America its soul are recognized and appreciated. We sincerely appreciate you for taking the time to share your experience with us. Thank you again for such kind remarks, we look forward to welcoming you back to the Grand... More

Dear Guest, Thank you for taking the time to share your recent experience at the Grand America Hotel. We are delighted that the service quality and facility met your expectations. I sincerely appreciate your constructive comment regarding our banquet service. I have shared your remarks with my leadership team and stressed the importance of reliable and consistant service to prevent... More