We had thumb-sized cockroaches in the bathroom. After we went to the counter to notify the manager of this, we noticed he left our credit card bill (with all our details on it, including creditcard number) on the counter for other guests to see. The fitness area was out of order. The manager refused to apologize for the aforementioned (saying... More

Considering it's the jumping off point for world-famous ninety mile beach and Cape Reinga at the tip of New Zealand, Kaitaia is curiously short of accommodation choices for travellers. The Northerner is right on the road to the north about a kilometre from town. It's rooms, in the main, are away from the noisy road. First impressions are of a... More

This hotel is OK...not really Poor and not Average either. Decent looking from the outside (and in advertisements) but the inside is very dated and does not look to have been refurbished since the early 80's. Stayed in a family suite (two joined rooms) and again, everything was dated and the shower had mold and the room smelled musty. The... More

Helpful new receptionist, polite & willing to go the extra. Room was clean and spa was good, didnt like idea of gym facilities combined in same room as spa. A small dog on its own :-( locked up in room across from us-who continuously barked until owner came back (approx.3 hrs). I'm a great animal lover, love idea about allowing... More

I would say, this hotel is just an OK place to stay. When we planned to visit Kaitaia, I searched for hotels and tried all hotels with good rating and couldnt get a booking. Then I tried this hotel after reading all bad and few average reviews. The hotel building, and its beauty, style, its location in city and staff... More

This is a large hotel with about 80 rooms. When we arrived there must have been only about 4 other guests. The outside looks presentable but the inside is dark and gloomy. Despite the empty number of rooms we were given a room next to someone else who liked to have the TV on late and loud. Not necessarily the... More

Six cars including ours were broken into while staying here last night. The Manager sat in the back office showing no sympathy whatsoever and left everything up to the poor receptionist (who was new). We understand these things happen but after talking with the local police this hotel has had this happen many times before. Putting a sign up stating... More

We stayed at The Northerner in September 2012. Although rather old, it was amazing. We were the only ones staying on that night but the restaurant and bar were open for us to relax and enjoy a wine and a great meal. When we went in for breakfast, we found the room set up for us to enjoy our contential... More

Good customer service from the staff, but definitly not good value for money. The place is really outdated. Probably one of the worst places ive stayed in in a very long time. Walking through the coridors felt like i was in "the shining" or something! Very outdated, would definitly not go back. The heater did not work in the room.... More