There is no doubt that this is a nice hotel. We were there at the end of March by which point the hotel was relatively quiet.
It is situated at the top of the resort and has a lift that stops outside, which is great. We hired ski equipment there and found it to be reasonably priced with good service....
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To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
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Myslef my partner and our 2 year old son have just arrived back from a 3 night stay at the hotel. I was a little concerned before we left by some of the reviews on here, however we thouroughly enjoyed our stay. The hotel was very cosy and authentic, Just what we would expect from a ski resort. The rooms...
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To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
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We had read the reviews before we left, we expected the noise from other rooms as it was high season we heard a little from the room next door but nothing else, was very surprised by how well run the hotel was considering the reviews, staff were excellant helped me cancel my train tickets to Madrid no problems, served by...
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To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We would love to see you again soon at any of our establishments.
Kindest regards.
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As other reviews state this definately is not the standard you would expect from a 5* hotel so don't expect luxury! It is really a very average 3* building although attractive from the outside is a basic concrete block which is very obvious from the noise from other guests when you are in your room. This really should not be...
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Dear guest,
We would like to thank you for the time you have dedicated to write your opinions and feedback regarding your stay with us. We are pleased to know that the location, staff, breakfasts, toiletries and transport service were to your liking and that you intend to stay with us again. That our clients have a good experience in...
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This is probably the best hotel in the resort and having a ski lift by the front door is fantastic. The hotel has a free taxi service into the resort. Rooms are big and have wonderful views of the mountain. Levels of service and luxury do not merit the 5th star, but its the best you can get at the...
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To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
More
Having read a lot of people moaning about their experiences here I was expecting very little. What a mistake that was!
On arrival we were upgraded to a superior room as they were not heavily booked, the room was huge and I assume much better than a normal room, the views of the mountains was amazing
Food was just unbeatable,...
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To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
More
We have just returned from a four night stay in this hotel. Good points were;
Large warm room,
Good beds,
Great breakfasts,
Cosy lounge area,
Excellent spa treatments.
Poor areas;
Room was not cleaned during our stay; the maid just made the beds, changed some of the towels and emptied the (broken) waste bin.
On the first day we returned...
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To our esteemed guest,
First off, we appreciate that you have taken the time to post your thoughts about your experience at our hotel. We regret that your stay with us was not that which you had hoped for, and we are sincerely sorry that this is the case.
We apologize for the misunderstanding regarding the price of parking at...
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We were looking for quality accommodation at an affordable price and there is precious little of that in this town so we opted for Rumaykiyya.
This hotel could be great but several things really let it down.
The staff are variable at best - the staff on reception are the most surly I have ever encountered in a hotel whereas...
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To our valued guest:
We are contacting you again to let you know that we have been unable to address your comment due to the fact that you have not provided us with the confirmation number of your reservation.
Without this information, and without any other way with which to identify you, it has been impossible for us to follow-up....
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I looked at staying here during Xmas but found it to be far to expensive. However we did go in for lunch and dinner and found a lovely bar area. I went to ask for a menu and was shoved out of the way by the waiter, told he was too busy and sit and wait. Eventually we were given...
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Esteemed guest,
We regret that your experience at our restaurant wasn’t as we hoped it would be. Thank you for choosing Vincci Hotels and for submitting your feedback in regards to our customer service and facilities. We will take this into account, because it will doubtless help us improve our guests’ experiences in the future.
We remain at your disposal...
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-thin walls (also had thin walls at Vincci Maritimo in Barcelona, may be their MO)
-remote location is difficult to reach (they do have a free shuttle though) which makes the town below pretty inconvenient.
-Queen bed = 2 twin beds pushed together.....but this happens a lot in Europe
-Overpriced (but tasty) dinner at restaurant
OVERALL - We enjoyed our...
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To our esteemed guest,
We appreciate the time you took to post your opinions about your stay at our hotel. We regret that your experience was not completely satisfactory. As such, we would like to add some comments with reference to your feedback.
Regarding the location of our hotel, we are situated in an exceptional area: at the foot of...
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4 Reviews
26 Reviews
