This hotel (now known as Hyatt House) is one of the cleanest hotels I've ever stayed in. I would definitely recommend it over any other hotel on Broad Street...especially if you intend on shopping at Short Pump as it's connected to the mall. Room: Tastefully decorated, extremely clean, and plenty of space for two or three. This is one of... More

I saw this hotel and loved it. It took us some time to find it as it is hidden behind a big shopping mall but once we were inside it we did not want to get out. We booked a studio suite and not only the room was amazing, the pool area outside made us feel like we were on... More

We got tickets to see the Blue Man Group at Landmark Theatre to celebrate our anniversary. We looked at several hotels in the downtown Richmond area (close to the theatre), but decided to stay at the Hyatt House (formerly Hotel Sierra) based on the Trip Advisor reviews. We were not disappointed!! At the front desk, Jessica greeted us with a... More

We stayed in a deluxe King suite, which was spacious and had a modern feel. Then hotel lobby is awesome. The breakfast buffet is included and includes made to order omlets. Located in Short Pump Town Center,it's so nice to be able to walk around the corner to the shopping. Super nice staff. I would stay here again.

We reserved a room at this hotel on February 1, 2012, for March 17, 2012, and received a confirmation for that night. Upon our arrival at the hotel, we were informed there was a "maintenance issue" in our room and they were trying to find us another room in Richmond. After about 30 minutes, we were informed that they had... More

Stayed this past weekend, while my daughter was with her team at another property. The Hyatt is beautifully decorated, from the sizeable but very cozy lobby area, to the wonderful suites with the most comfortable beds ever! The full kitchen was so convenient for storing drinks and restaurant leftovers. Very nice full breakfast (included) with Starbucks (much appreciated!) coffee. I... More

(This hotel is now a Hyatt) I stayed here based on the #1 ranking in trip advisor and am glad I did. Beautiful contemporary room with small kitchenette. The only small negatives I can come up with are there is no dedicated parking for the hotel, so you may have to part far away during busy shopping times, and the... More

Checked into the hotel on a business trip. Check in was smooth. took about 2 -3 mins. Lobby is very nice and cool Room is spacious. I had two queen beds. I had breakfast in the morning. Very nice spread Hotel is located in mall area ( Short pump). Lot of good places to eat - walk down and turn... More

Hyatt House-Richmond West (formerly Hotel Sierra) was amazingly beautiful. Hotel is very well decorated in modern contemporary decor. Very chic colors and furnishings are throughout the hotel; from the time you enter, your eyes will be amazed. Front desk was very courteous and friendly. We had the King Deluxe Studio with sofa bed. The room was a little on the... More