Crowne Plaza Richmond Downtown (VA): See 216 Hotel Reviews and 87 Photos

Also Known As:: Crowne Plaza Richmond Downtown Hotel; Crowne Plaza Richmond Downtown Hotel Richmond; Crowne Plaza Richmond; Richmond Crowne Plaza

Address: 555 East Canal Street, Richmond, VA 23219

Phone Number:

Region: United States > Virginia > Richmond

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#21 Family Hotels in Richmond

#22 Business Hotels in Richmond

Price range (per night): $116 - $220

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, IHG, Olotels, Cheap Tickets, Hotels.com, Priceline, Venere, Agoda, getaroom.com and HotelsClick so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Ken W

Virginia Beach, Virginia

2 reviews

Reviews in 2 cities

1 helpful vote

“Dirty hotel, lazy housekeeping”

Reviewed 20 May 2013 NEW

The room we were given smelled of cigarette smoke. We complained to the front desk, they sent up the housekeeper with a scented spray instead of moving us. Turned out the smell was from the fact the housekeeper smokes, and it permeates the floor and all the rooms that individual cleans. The sheets had a brown stain on them- instead... More

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Dear Ken W, thank you for communicating your experience. My sincere apologies for your unpleasent stay. We are a 100% non smoking hotel and whenever we are not sold out we will attempt to move you to a more comfortable room of your choice. Our wait staff should have offer our less expensive options if our $8.95 nor $12.50 buffet... More

NMcBee

Villa Rica, Georgia

Senior Reviewer

8 reviews

Reviews in 3 cities

3 helpful votes

“Skip this one - bad service, terrible attitude”

Reviewed 18 May 2013

I have rarely found staff so sullen and unpleasant as the staff at this hotel (especially the check-in and check-out staff). It began on check in... the at the desk in the line we chose took off to do something for some other patron as we approached the counter and simply did not return (until apparently after her break?!!). No... More

See 2 more reviews by NMcBee for Richmond

Dear NMcBee, thank you for your most recent review. My sincere apology for the lack of hospitality you received. Sold out Graduation weekends can be busy but should be handled with a smile...Our shuttle service moves on a first come first serve schedule and as you stated can get very busy as the night accumulates. We added an additional van... More

JFSoccerCoach

Oconomowoc, Wisconsin

Senior Contributor

25 reviews

5 hotel reviews

Reviews in 16 cities

15 helpful votes

“Nice downtown spot”

Reviewed 12 May 2013 via mobile

Nice hotel in a decent location. Only real issue was the size of the bed. We stayed in a 'Priority Suite' and the bed was a full / double. So my wife and I poked and bumped each other through the night, but overall a nice spot.

See 2 more reviews by JFSoccerCoach for Richmond

Cruzned

Reviewer

3 reviews

3 hotel reviews

“Weekend nightmare”

Reviewed 7 May 2013

We stayed at the crowne plaza in Richmond for an art show this past weekend and the first night, there were not one, but two different fire alarms requiring us to vacate the building, and it was really cold outside while we waited forever to get back in. the second night, we had to evacuate the room and relocate due... More

Dear Cruzed, thank you for taking the time to provide a review. I apologize that management needed to clear the building on two different times over the sold out weekend. Safety has always been our first concern under these circumstances and local fire regulations dictate that we clear the building with all alarms. Again I apologize that this occurred over... More

Barbara B

Front Royal, Virginia

Reviews in 5 cities

7 helpful votes

“Great Service!”

A friend and I had to travel to Richmond for business on an overnight stay. The bellmen were exceptional and the shuttle service made getting around a breeze. The front desk staff were very helpful as well. The room was nice, quiet and comfortable. Although we didn't qualify for the "free" breakfast buffet it was still a good deal and... More

Dear Barbara B, Thank you for your wonderful review. Our shuttle services have been a big hit. We are very fortunate that our drivers have had many years of experience that proves very helpful around Richmond. Scott Jones, GM More

Ellen M

Norfolk, Virginia, United States

24 reviews

6 helpful votes

“Awkward location, but nice rooms”

Reviewed 6 May 2013

Chose this for a weekend getaway to Richmond. The rooms were clean and spacious, it is located in an awkward area though and it's a bit of a walk or drive to anywhere. The pool area looked nice, but was unkept with dirty towels lying around. Didn't have the chance to eat at the restaurant.

See 3 more reviews by Ellen M for Richmond

Dear Ellen M, thank you for taking the time to review our property. A weekend Getaway has been enjoyed by many. I hope you will return soon. Scott Jones, GM More

FED34571

Pompano Beach, Florida

“Surly unhelpful staff awaits you at a grubby hole of a hotel”

Reviewed 26 April 2013 via mobile

I write this review with the previous persons trash below my feet in the lobby. Arrived approx 29 mins before check in and told our room was not ready. Asked about restaurants and was given bad information about local eateries . Bar is small and noisy no service unless you sit at the bar. As I ait here in the... More

Dear FED 34571, thank you for taking the time to provide valuable feedback. Nascar weekend can be busy during our Friday check in. We had been successful checking in 102 rooms at 2:30pm and because of the large crowd as you stated we continued to check in guest thru our 3pm check in time. I apologize if we had not... More

Al G

Lynchburg, Virginia

Top Contributor

59 reviews

13 hotel reviews

Reviews in 18 cities

13 helpful votes

“Reasonably Priced Business Meeting Venue”

Reviewed 25 April 2013

If you are looking for a good location and reasonable priced business meeting venue this is the place to consider. Catering management staff (Deanna) did a great job for a lunch we hosted there several weeks ago.

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See 2 more reviews by Al G for Richmond

Dear Al G, thank you for your feedback. I always consider our customers that have had a chance to experience the enitire hotel (Meeting/Catering/Stayover) as a great resourse for feedback to evaluate our hotel. C. Scott Jones, GM More

Darshak S

Foster City, California, United States

“A wonderful stay”

Reviewed 8 April 2013

the stay in the crowne plaza richmond downtown in richmond VA has been a great one with a wonderful view.... the only issue was the shower. the speed of water in the shower was very very very slow... apart from that a great stay... we stayed for 3 nights.

Dear Darshak S, thank you for your feedback. We have made the adjustment to the shower head in your room. I sincerely apologize that this was not adjusted previous to your shower. The River View keeps getting better..... C. Scott Jones, GM More

BigDaddy083

Lake Charles, Louisiana

42 reviews

29 hotel reviews

Reviews in 31 cities

28 helpful votes

“Nice overall, but showing its age”

Reviewed 8 April 2013 via mobile

This hotel has plenty of good attributes, but this location is beginning to show some age. Good points: Restaurant, bar, location, parking, shuttle, an great service Bad Points: Wear and Tear is not managed as well as most other hotels.

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Crowne Plaza Richmond Downtown Hotel

Crowne Plaza Richmond Downtown

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