We were in town for a family wedding. Our room was pretty average. First of all our room was not ready at 4:00 pm which is the advertised check- in time. We needed to shower and get ready after a long day for traveling and this delay did not help. The AC barely kept the room bearable. But, the biggest...
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OK, we are here for the Berkshire Hathaway annual meetings so everything is rather "over-priced" this can be considere gouging! We are paying $269/night for two nights and the room smell was so musty that we had to sit in the lobby until the poor air conditioning worked at clearing the stale, dank air. On top of that they want...
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Thank you for your review of your experience with your guest room. At DoubleTree Suites by Hilton™ Omaha, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms as well as confirm all air conditioning units are working properly. We...
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I have stayed at this property for 20 years with my immediate and extended family. Our most recent visit was April 26th for one night.check in was very pleasant and we got our cookies{awesome]. I went immediately to the pool, it is being refurbished and definitely needs it. The hot tub was not hot. They did send a repairman and...
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Thank you for posting your comments and concerns. My apologies for they delay in finding a fan at night, I was not making an excuse to you when we spoke, again, I am sorry it came across that way. I was trying to explain the process of finding one late at night. Researching the HBO content, this is out of...
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We stayed here while we were in town for the NCAA games!! This hotel is in a great location, clean, and the staff is very friendly! Our favorite part was the pool! It was a little crowded (not the hotels fault!) and the hot tub is big and relaxing! We saw there was a breakfast that looked delicious, but we...
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Thank you for your recent stay and posting your comments here. I was pleased to see you enjoyed your trip. Sorry to hear you did not get to experience our "Wake Up Doubletree" breakfast. Hopefully on your next trip you will get to enjoy the breakfast and our famous warm chocolate chip cookies. Again, thank you and we look forward...
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We were at this hotel for a hockey tournament. Pros: The staff was very friendly and helpful. The cookies are delicious - be sure to get one! The rooms are quite large and the beds are comfortable. It was nice to have two TVs in the room. Housekeeping did a good job and were accomodating when we asked them to...
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Thank you for the kind comments and I hope your son and his team did well in the tournament. We enjoy having this group each year. I am glad you enjoyed our famous cookies while you were here. Normally our breakfast wait is not that long as it was on that saturday. When a large group such as yours all...
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We came to Omaha for a family trip to the zoo, and spent the weekend in our comfortable room when snow closed it. We enjoyed our family time so much, even without the lemurs! The beds are heavenly with lots of pillows and warm blankets. The bathroom was clean, tho tiny and oddly located. The couch and chairs are nice...
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Thank you for the kind words! We are all very pleased you enjoyed your stay. We look forward to having the opportunity to serve you again in the future when the zoo is opened and the weather more hospitable.
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Smooth checkin, room is well appointed. Good location. Have stayed here before, and would stay here again.
Thank you so much for the kind words, it is always our pleasure to serve all of our guests and look forward to your comments. We look forward to having the opportunity to serve you in the future and welcome you back with our really warm cookies!!
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We stayed at the DoubleTree on a Friday night and were very pleased with the hotel. Upon arrival the staff was very pleasant, quick check-in and warm cookies! Great location - we were visiting to attend a hockey game at the Omaha Civic Auditorium and the hotel is about a block from the hotel. We also took advantage of the...
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Thank you for your recent stay and the positive review of our staff. We take great pride in delivering the best possible service at all times. I am glad to hear this was evident during your stay. Again, thank you and we look forward to serving you again.
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We did a 2 night stay at this location. The exterior looked outdated and the parking lot wasn't in the best condition. Also the trash receptacles on the exterior not only over flowed but smelled bad...yeah I know it's a trash can but if you can smell it that much outside, something's wrong. But there were lots of pluses. The...
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Thank you for writing your response here on Tripadvisor. We welcome all comments and feedback to continually help improve our service delivery. I am glad to hear you enjoyed our warm hospitality and our really warm cookies!! We look forward to your return visit!!
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The Double Tree staff was warm, friendly, and professional. the lobby is beautiful. The pool was warm with plenty of room. Our group had three rooms on the fourth floor. The rooms were spacious with plenty of room for six. The rooms were all clean. The beds were very comfortable. There was a nice small kitchen with a large fridge...
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Thank you for your recent stay! I am glad you enjoyed your trip over the holiday season. We hope to have the opportunity to serve you again in the near future.
Best Regards.
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