Great location for shopping, movies and access to hwy. Not really withing walking distance to the Town Center nearby, but value for the price makes staying here worth it. Very quiet location. Appear to be a brand new hotel. What you would normally expect from Hilton Garden Inn chain. Top notch.
Dear Teebox 6,
Greetings from West Omaha! Thank you so much for the review. I am sincerely happy that you were willing to write of your experience for all to see! Next time you are down from Minnesota, give us a call! We are starting the process of updating this hotel even further, and the results are going to be...
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Spotless, well-appointed, decent-sized rooms with very comfortable beds.
The staff was tremendously flexible and friendly, particularly the manager, who was tremendously helpful in accommodating the difficult demands of our large group with multiple rooms.
Lobby is bright, comfortable, and spacious. Breakfast is good (although the continental option should be free!).
I wish all suburban hotels were this pleasant, well-run, and...
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Dear Gru H.
Thank you for your comments regarding your stay! It is always great when we hear positive feedback from our guests. I want to thank you for sharing it on the web! Make sure you come back and see us sometime. We are in the process of starting a fantastic upgrade that will completely revitalize our guest experience!...
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We stayed here March 31st for 1 night. The hotel staff was wonderful. We found out at 11 pm that the AC was not working right in our room. The front desk manager came up right away and moved us across the hall. He offered to compensate us by offering a free movie and letting our boys get snacks at...
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I stayed here for a wedding, and the Hilton staff was wonderful at providing information on transportation (including a free shuttle), shopping, and other location attractions, and always friendly and quick with information. They also had delicious home made cookies available in the afternoon and early evening!
Dear Bernie21NYC,
Thank you so much for your comments! It's nice when we see it, but I'm more thankful and appreciative that you would post this for EVERYONE to see! Our team at the Hilton Garden Inn is dedicated to making your stay terrific, and I am very happy to hear from you regarding your experience. Come back and see...
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Stayed at this Hilton for a weekend wedding. Very nice, has a bar area and breakfast. Bartender offered shuttle transportation to a restaurant and gave us a card for free hordeourves. Very accomodating, Located next to a nice mall area and great restaurants.
Dear skstelke,
Greetings from Omaha! How great to hear of your experience at our hotel! To be honest, we pride ourselves on our staff, and our bartenders are no different. In fact, they help bring many people back to our hotel! That being said, thank you so much for posting your comments on TripAdvisor, where everyone can read of your...
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I was pleased with my trip to attend my nephews wedding in Omaha. This hotel was efficient and the room was very comfortable. It is basically a business travelers hotel but the staff was helpful and accommodating of our whole family. It is not a five star but a very nice 3.5 with a very attractive group rate. It was...
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Dear KSPhilby,
Greetings from Omaha! I wanted to take a minute to thank you for your post on TripAdvisor. It's so great to have read about your experience and I know this will help other travelers make their decision to stay with us. I and my entire team thank you! Come back and see us soon!
Kyle Highberg
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My wife and I have normally stayed at the Marriott near Regency but it was sold out so we tried the Hilton Garden Inn. We were very impressed.
Upon checkin we were given two bottles of ice water. We were on the fourth floor with a view towards West Dodge Road and the Village Pointe Shopping Center. We did not...
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Dear Huskergreg,
Greetings from the Hilton Garden Inn Omaha West! I want to thank you for staying with us and taking the time to compliment our hotel on TripAdvisor. I greatly appreciated your comments and I invite you back any time to experience more of our hotel.
We are very excited in what is coming our way in 2012 at...
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Have stayed here often, service has been ok, received a discount to stay but it never worked for the weekend following. There was a large container spilled in front of doorway that was never picked up for the entire stay. Also could not check in on time specified because rooms not available. All-in-all pool is good tv's not updated....but not...
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Dear allamerican7777,
So sorry to hear about the difficulties you experienced at our hotel. Trust me when I say we appreciate hearing both the 'ups and downs' of our guests' experiences. I am delighted to inform you that we are installing all new flat-panel televisions in each room, and updating our entire entertainment system in High Def! We always appreciate...
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Spent an evening at the hotel and was very pleased with check-in. Staff was friendly and followed up with us during the stay. Room was very clean and a typical Garden Inn room We have stayed at other Garden Inns in other states and other hotels from the Hilton chain as we are rewards members. Hotel is conveniently located near...
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Dear Rich94,
Greetings from the Hilton Garden Inn! I wanted to say thank you for the kind words regarding your stay with us! We have just started re-defining the dining experience at breakfast, and I sincerely hope you will check it out next time you are in town.
In Service,
Kyle Highberg
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With slightly antiquated appointments and a less than par fitness room I was less than impressed with this property. Felt like I was staying in a Best Western and not a Hilton. Old TVs, cheesy 70s carpet, and less than desirable food. I would've sworn this property would've been nicer with the side of town I was on, but I...
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Dear Benne017,
How sad to hear of your subpar experience at our Hilton Garden Inn in West Omaha. Please know our staff is fully dedicated to ensuring all our guests have a wonderful time at our hotel, whether here on business of for fun.
I'd like to invite you back to our hotel so you can fully enjoy all that...
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