A large group of family members (20-30 people) stayed at this hotel for a wedding in April. With the large crowd of people gathering in the common areas, you would think that the hotel staff would have a difficult time. Our experience was quite the contrary. We were always greeted by smiling faces and a friendly attitude by staff at...
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Dear GoingSouth78,
Thank you for telling us about your recent stay. We hope that the wedding was a great event for your family. We are so happy that we could accommodate you. We appreciate all of your comments and will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you again...
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Very good service!! Good breakfast!! Good room service!! Satisfactory!!
Dear Ish S,
Thank you for telling us about your recent stay. Your comments are very important to us. We appreciate them and will pass them on to our staff. We hope that you will return to our hotel in the future.
Thank you again for your time. We hope to see you again!!
Sincerely,
Country Inn & Suites Omaha...
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Overall, I would give this hotel a C+ -/ B- rating. My room was clean; however, the carpet and chairs had stains. Also, the TV was old and had some funky color issues. They should invest in flat screens. In fact, the property - although clean - could use a makeover. A huge plus is the next door gym; 24...
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Dear Jylleallison,
Thank you for taking the time to review our hotel. We appreciate all of your thoughts and concerns. Your concerns about your room are very important to to us. We have passed these comments on to our management. We are currently looking into all the concerns.
Thank you again for your time. We hope that you will stay...
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Desk managers day and night were outstanding. They helped with restaurant suggestions that were great. Pam, the day shift manager moved our room prep up since we got in early and had to get dressed to attend a priest's ordination in Lincoln Nebraska.
Foods in the breakfast set up were always fresh and hot foods were hot. Service personnel that...
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Dear Alan V
Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments. We hope that you made it to Lincoln on time. Thank your for telling us about your breakfast experience. We will pass all of these comments on to our staff. They always appreciate hearing when they are doing a...
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I travel 40 weeks a year with my company and this hotel has the friendliest and most professional staff of all the hotels I stay. Pam and her crew are always addressing me by name and extremely accommodating. I look forward to staying at this hotel because it feels like home away from home.
Dear Sandy C,
Thank you for telling us about your recent stay. We appreciate all of your comments. We will also pass your comments on to Pam. We appreciate hearing when our staff is doing a good job. Thank you for your loyalty to our hotel. We are so happy that you can call us your home away from home....
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I have been staying here for thirteen plus years and still find it to be on the top of my list for both business and personal travel. The rooms are clean and comfortable,but what makes the experience even better are the people. They are outstanding in every area. They make me and my family feel at home. My wife and...
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Dear Dave M,
Thank you for telling us about your recent visit to our hotel. Wow 13 plus years is a lot return visits to our hotel. We are proud that you put such faithfulness in to our hotel. We look forward to many more visits. We will pass all of your comments on to our staff. They always appreciate...
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As a regular visitor of this hotel, I am continually impressed with the personal service I receive from both John ( GM) and Pam ( assistant GM). Any need is taken care of quickly and professionally, and they go out of there way to make sure my stay is an enjoyable experience. They make traveling to their hotel almost feel...
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Dear Paul K,
Thank you for taking the time to tell us about your visit to our hotel. We appreciate all of your comments. We will pass them on to our staff to let them know that they did a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Reviews help us...
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I was only in for one night. Our room was clean and quiet. The bed and pillows were soft and comfortable. The free cookies in the lobby were a happy suprise. In room wireless network worked well, the complimentary breakfast was better than expected. I did not use the pool, but it was smaller than I thought. Great for kids...
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Thank you for taking the time to review our hotel. Your comments are greatly appreciated, and we will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so happy that you enjoyed your stay with us. We strive as a hotel to provide a clean, safe, and comfortable place to...
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We have stayed at many 5 star hotels and resorts but have never received such great service as we had here. Our stay was over the Christmas holiday and we found we hadn't planned real well and had a couple of problems that were easily resolved with the help of the front desk staff. One issue was on Christmas night...
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Thank you for taking the time to review our hotel. We appreciate all of your comments. We are so happy that we could accommodate all of your needs during the holiday season. We strive has a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will come see us again real soon.
Thanks again...
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If you stay at the Country Inn and Suites in West Omaha be sure you are billed correctly. This hotel billed me twice for the same room. It took several calls and working with their corporate office to get this corrected. Just a warning.
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