Nancy - I appreciate you taking the time to write such a superb review. We are so elated to hear that your check-in was so efficient. As well, it is great to know that our staff was friendly and helpful, especially Kristina. Thank you again for sharing your comments with us. We do hope that you will return to our... More

I appreciate you taking the time to write a review of your experience with us. Thank you for the kind comments about your overall stay with us; however, we apologize that you experienced such discomfort while sleeping during your stay. Our bedding has been chosen based on guests feedback, so we will definitely keep yours in mind as we continue... More

Thank you for your recent review of your stay. We appreciate the kind comments about the staff here. In response to your feedback, I am going to make sure that your response is shared with the entire team. If you have any additional feedback, we would like to hear it. Please contact me, at NGT@extendedstay.com, so we can speak directly.... More

I appreciate you bringing your experience to our attention. The customer service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am holding several sessions with the entire staff to coach them on the proper ways to provide great service to all of our guests. We continually work to... More

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed the hotel and the staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the housekeeping services provided was not fully explained to you upon check in. Housekeeping is provided free of charge once per week, with extra service available for a nominal fee. Dishes are not cleaned but we do provide dish soap for... More

Thank you for your great review of our property. It's great to hear that you enjoyed the updates we made during the remodel. We are truly proud of how the upgrades have turned out. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the comfort of our rooms and the competence of our staff. Regarding the marijuana odor, I will be addressing with staff to better keep an eye out and to address accordingly. Thank you again for your review. We look... More

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed the cleanliness of the room and was pleased by the staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More