I can not say enough about the integrity of the service found here. On a recent trip I left behind a small bag containing my jewelry. I didn't make this discovery until I had returned to NC and had been home for 2 days. Upon realizing my mistake I hurriedly called and after just a few short minutes received the...
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Good Morning Ms. Beth!
We can't thank you enough for your kind words! It's our pleasure to serve our guests the same way we like to be served when we travel with our families. We'll see you next time!
Warm Regards,
Harman, GM
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This hotel is beautiful and is in a nice area, although it does have a couple of flaws....
The people in the room next to us were watching tv with the volume set at a loud level when we were ready to go to bed (midnight). We told the front desk and they gave us another room. We moved to...
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Thank you so much for posting a review! It's really helpful for potential guests to get the prospective of those who've actually stayed with us. Our team works hard to keep the facility clean and well kept, so they are always excited when someone notices. I'll be sure to share your review with everyone!
If your travels bring you to...
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This hotel was a wonderful experience. The customer service was excellent. After twelve hours on the road it was great to stay at a place that had a restaurant and bar for a nice relaxing evening. The food was excellent as well as the pricing. Everything about the hotel was also great.
On behalf of the Hilton Garden Inn Kennesaw family, thank for staying at our property! I'm glad to hear your time with us was restful and pleasant. Road trips can be brutal! We hope to see you again on your next trip!
Travel safely,
Harman, GM
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My stay at this hotel was as expected. The facilities are clean and rooms are comfortable. The staff was not very helpful. For example, when I checked in, I was told about the available breakfast for $9.99. I later found out from fellow business travelers that their was an available rate that included breakfast. My customer service expectation is that...
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Good afternoon Ms. Edwards, I hope this note finds you well. Thank you for sharing feedback about your visit. I'm happy to hear that you liked the facility and disappointed that the service did not wow you by any stretch of the imagination. It is very important to us as a group, and when we miss the mark it matters...
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Stayed the second week of December lovely hotel but very unfriendly staff, extremely noisy, drag racing all night on the road beside hotel. Very poor experience, we made a stop at Hitlon Garden Valdosta to rest from our sleepless night. I know it is close to everything but how important is sleep to you? Description of staff would be cold...
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Thank you for allowing us to serve you Ms Thomas. We regret that your experience wasn't what you've come to expect from us. I know how frustrating it can be when you don't get a good night's sleep. Based on your feedback, the team and I have met to discuss new ways of improving our guests' experience. Although we strive...
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This hotel was wonderful. Everything was clean, quiet, and comfortable. The beds were supportive, but also soft. The only complaint I have is that the bathroom did not have a fan, so the room became very humid and foggy after a normal, hot shower. The temperature was not excessively hot, but the mirror was very fogged.
Thank you so much for you comments on your visit. We rely on your feedback to improve. I was concerned that traffic might cause a bit of noise considering all the shopping that is done in our area, but I'm glad to hear that it wasn't an issue. We look forward to hosting you again. Happy Holidays!
Harman, GM
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I've stayed here twice in the past 3 months. Both times the hotel was spotless clean in the extreme. The staff was very friendly and always greeted me with a smile no matter what time it was. Though I didn't get to use it the pool looking nice, it was 1/2 inside 1/2 outside. The business center while small was...
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Great place to stay...
For a bussines travel, one night, was an excellent option. Located near of restaurants and markets.
I traveled to Atlanta in a bussines trip, my room was clean, comfortable, everything in order. Front desk service was wonderful, i forgot one of my folders at reception and 5 minutes later i have a call from them asking...
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I had a wonderful experience at the Hilton Garden Inn in Kennesaw GA. It is a beautiful hotel, the people were friendly and their exercise equipment was brand new. While you are working out you can watch tv or enjoy the pool view. Very Relaxing. The beds were very comfortable and I ordered room service the last night I was...
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We're thrilled that you were able to enjoy our facilities! It was a part of the renovation we finished at the beginning of the year. There's nothing like great feedback to start our day, so I'll be sure to share your comments with the team - especially our food and beverage crew. Looking forward to having you visit us again....
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We stayed here during a recent leisure trip to Atlanta. We have nothing negative to say about this hotel. It's modern and clean, the staff was extremely helpful and it is priced right. We will make this our hotel to stay in everytime we visit Atlanta!
Hello Again!
Thanks for choosing our hotel. We're happy to have had an opportunity to serve you and your family. Happy Holidays! We hope to see you soon!
Harman, GM
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