Good hotel, nice staff with fantastic comfy rooms.Pool alittle small & abit drab looking i thought for a classy hotel.The lifts are a great touch!key in your floor number from the outside take which lift it tells you a,b,c,d,e, step in and your off,there like robots!Great location on canal street over road from the famous french quarter & borbon street... More

I am always reluctant to go here since the whole city smells like urine and cigarettes. I hate the French quarter with deep fried everything and drunks pissing on the street, and fat tourists from Iowa proudly walking with their beers in the street. But business called, so we got put this year at the Sheraton. Nice place, close enough... More

I stayed here on a busy May weekend. The hotel was full of guests attending graduations, weddings, a college band, and more. Despite the activity, my floor was mostly quiet except for one loud outburst at 5 AM Sunday morning as some guests arrived home from a party. The room smelled fresh, the bed and pillows were soft and comfortable,... More

I was going to give this hotel 4/5 stars but had to do 3/5. The good: Location is centrally located to the french quarters. It's easy walking distance from all the action. So it's very well located. The quality of the hotel is decent compared to most Sheratons I've stayed at. The room we stayed in was clean, seemed modern... More

My family and I were traveling to New Orleans for the first time for a graduation. We had no idea we were staying in a luxury hotel! The lobby is impressive from the moment you walk in, and the service from the staff is top notch. You will pay for the high end services- valet, etc. is pricey, but given... More

They are not staffed well enough to handle a crowd. Ran out of food for breakfast, not enough staff to supply room service, served rotten tasting lunch meat to meeting attendees, poor service all around.

Everything you would expect fro a 5 star property, and more. Service was above reproach, from check in, through our stay and continued till we walked out the door. Room was spacious and well appointed. Beautiful view on the river side of the hotel. Only ate in once (it's New Orleans, after all) but it was excellent and reasonably priced.... More

The hotel is beautiful and right in the middle of all the action! nice staff and great room. Eventhough the hotel is so close to Burbon street you do not get any of the street noise in the room. The only downside to the location is the cost of valet parking. However that seems to be the case in all... More

Got in our car to leave this morning after 2 nights being valet parked and driving no where. Zero gas left in our tank. We had a quarter of a tank when we left it with the valet 2 days ago. Valet and hotel management both refused to discuss any possibility of being responsible. Put a sour note on our... More