I stayed for business for 3 nights. First night I could not latch the door to my room. In the morning I notified the front desk about the door not bolting, and that the lights in the bathroom had tripped a breaker. I returned late that night and found the lights working but the door not fixed. I tried again...
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Came to NOLA for my 50th birthday with my best friend. Apart from a small problem at check in the hotel was really good. The suite accomodation on the 5th floor was very spacious and comfortable - also well equipped. Small criticisms, the air con was very noisy and not the most efficient, and the living room areas could do...
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We have been coming to New Orleans for years, stayed from the quarter to Sr. Charles without any problems until this stay. We were in town for my son's grad- school graduation. We choose this because of the suite and we are Hilton honor members, While getting ready for celebration dinner started looking for my shoes, gone from my suitcase,not...
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Hi melody h,
We sincerely apologize for the unfortunate experience you had during your stay. We appreciate your speed in bringing this to our attention and allowing us to follow up with our security team. Our General Manager tried to contact you via telephone, and also left a message asking you to contact him so that we may get this...
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Stayed here with two other ladies from work. We had the two bedroom suite. The bathrooms were spacious and the linens were high quality. It is a little farther from the quarter than we expected. The breakfast is hot with eggs and bacon on most days. It is a self serve and self park hotel. There is no one to...
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Hi Bacoats,
Thank you for staying with us during your past visit to New Orleans. We are ecstatic that you found our suites to be awesome. Once again, thank you for your business!
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I always stay at this propery when in New Orleans, period. While I am not a frequesnt guest, I was recognized and welcomed back. This was done by people who were not in the normal chain of "welcome staff". This was impressive!
More impressive, the head of the housekeeping staff got into the elevator with me; he asked if my...
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Reviewed 25 January 2012
Reviewed 9 October 2011
Hi Reage55,
We are thrilled that you found your last stay with us to be amazingly good! Our team members really enjoy what they do, and they will be delighted to hear all of your wonderful comments. We also appreciate you taking the time share your experience. Please do not hesitate to contact me if I can ever be of...
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Stayed for three nights during second weekend of Jazz Fest and we were very satisfied with the hotel, where we were able to get a very good price far in advance, with a chance to cancel three days before the event. Many other hotels require non-refundable reservations for Jazz Fest weekends. The rooms were large and the bed was very...
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Hi tschatz,
Thank you for staying with us during Jazz Fest. We are delighted that you enjoyed our hotel and central location. The second weekend of Jazz Fest usually has a higher attendance than the first weekend, so we were thrilled to hear that you were able to get a very good price far in advance. Once again, thank you...
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Excellent facility which includes spacious rooms, indoor pool, fitness center, super comp. breakfast, comp. WiFi, two flat screens, full size fridge, dishwater in walking distance of convention center. However, check in was poorly handled by totally inept front desk clerks Joseph Williams and "Carla." After a long red eye flight from Knoxville via Atlanta which was disrupted, these front desk...
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We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we will address your concerns with our Front Desk Staff. We understand how important a cheerful front desk staff is, especially after a late night flight. Your satisfaction is very important to us and...
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Hilton’s Homewood Suites is a great place to stay when visiting New Orleans for a few days or a few weeks (as I did). The hotel is located at 901 Poydras Avenue which puts it within a few blocks of many of NOLA’s restaurants & hotspots. Nearby are Harrah’s Casino, the Aquarium, Riverwalk, Superdome, Canal Street and the ever favorite,...
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Dear latestarter99 USA,
We are thrilled that you had a great time at our hotel. We would like to thank you for the wonderful review, and for also stating that you definitely recommend us. We also agree with you that we are very luck to have lucy as part of our team! Once again, thank you for staying at the...
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Booked this hotel last minute after Kentucky beat Louisville in the Final Four. Got the last room in the hotel on points and headed to NOLA for two quick days to see our Wildcats win title #8. The front desk and food attendants were very nice and also quickly remedied a broken door to our room. The room was spacious...
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Hi WildcatGuy Cincinnati, Ohio,
Thank you for sharing a review about your stay with us on Trip Advisor. We understand guest room presentation was a concern, and we are working to correct the issue. We usually provide the proper items necessary for our kitchens and sincerely apologize that your room wasn’t prepared. We have also notified our maintenance team of...
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We were a party of six ladies who stayed at the Homewood Suites on Podras from the 17th through the 20th of April. We had a two bedroom, two bath suite and we had a fabulous experience.The entire hotel was spotless, it is in a great location just outside of the French Quarter : within walking distance to the waterfront,...
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Dear MassachusettsEllen,
We are delighted that you had a fabulous experience at our hotel. We also appreciate the kind words regarding our staff. Our staff loves what they do, and will be thrilled to hear your wonderful comments. Thank you for staying with us. We hope to see you soon!
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