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All 150 New Orleans hotels

Doubletree by Hilton Hotel New Orleans

3.5 of 5
300 Canal Street, New Orleans, LA 70130-1010
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Doubletree by Hilton Hotel New Orleans
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Ranked #100 of 150 hotels in New Orleans
Most recent review
4 of 5 stars Reviewed 21 May 2013
Korling Washington DC, District of Columbia
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484 reviews from our community

Traveller rating
    79
    140
    132
    74
    59
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Families
50
 
Couples
131
 
Solo
36
 
Business
131
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Let me first say that the customer service level of the staff is top notch and any minor inconveniences that I may have had were handled in a prompt, courteous and professional manner. In fact, the staff gave the impression of being quite happy being where they were and behaved very much like a family taking care of an honored... More

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See 5 more reviews by Korling for New Orleans
Newport, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 19 May 2013 NEW

We stayed on Saturday before our cruise. The check in was super easy and the staff were so sweet. The parking price is a little steep so we opted to park at Fulton Parking Garge which just located up the street. The location of this hotel is great. It only took a few minutes to get to the center of... More

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Mandeville, United States
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

Great location, good value. Staff was friendly, Great location.Room was comfortable, clean, quiet. Car parking staff was excellent. Friendly quick service. The room was quiet, cool, and clean. It had all the amenities, in a compact size room. Convenient to the French Quarter, and Canal Place Shopping, and Aquarium. And Harrah's Casino. Really enjoyed our destination wedding in New Orleans.

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Review collected in partnership with DoubleTree by Hilton

Atlanta, United States
1 review
4 of 5 stars Reviewed 14 May 2013

The Doubletree is a well located and well cared for hotel in the heart of New Orleans. The room we had was clean, well appointed and a great value for the money. Staff were courteous and helpful as well. I would definitely stay there again when in New Orleans

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Review collected in partnership with DoubleTree by Hilton

Gulf Shores, Alabama, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 13 May 2013

Nice hotel, but the walls are paper thin. You hear everyone on the floor coming and going at all hours! We stayed on the elevator hall about 5 doors down. Around one of the corners may have been quieter. Also, no hair dryer. Not a big deal, but we are used to seeing one provided.

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kenjackson23, Hotel Manager at Doubletree by Hilton Hotel New Orleans, responded to this review
23 May 2013

Thank you so much for your recent review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you particularly the disruptive noises you experienced from the adjoining room next to you. It is through feedback as yours that we evaluate ourselves and identify... More

OHIO
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 10 May 2013

We stayed here for four days toward the end of Jazz Fest. I think this hotel has some positives that are being downplayed a little bit. There's free wi-fi in the lobby associated with their coffee shop, PJ's, which is very good. The staff are excellent and were very helpful at getting cabs, storing luggage, arranging for late checkout, etc.... More

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Pensacola, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

After reading some of the reviews I wasn't expecting much out of customer service but I was very happy with the service we got. We were in town for Jazz Fast...when we arriaved at the hotel the valets practically fell over themselves to help us out and were extremely friendly. Yes, the walls are thin but the rooms were a... More

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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 8 May 2013

Room was average, a bit stale but quite overpriced. They offer a buffet ticket at check-in however the front desk fails to mention that it only covers COLD breakfast food, anything hot is $9 extra par person. The waitstaff was horrible, unattentive, and inexperienced. The food was okay, but nothing to rave about. We went back for lunch on our... More

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See 7 more reviews by creolesassafras1 for New Orleans
kenjackson23, Hotel Manager at Doubletree by Hilton Hotel New Orleans, responded to this review
9 May 2013

First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I am so sorry that our staff was not more attentive towards you and that they did not provide you the service you deserve. I was both surprised... More

melbourne
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 8 May 2013

My friend and I stayed here in late April 2013. Location was superb. There are trams that run up and down the main street outside the hotel which took us everywhere we wanted to go. We were there for the Jazz Festival and the tram took us from pretty much our doorstep to a block away from the festival so... More

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NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 May 2013

I can only give this hotel 3 stars and one star is because the employees are very nice. This is an older bldg and misrepresented in pics. Pool was closed due to construction during Jazz Fest weekends. No fans in bathrooms added to a musty, damper smelly room. Could have been worse but not worth the money..research for a better... More

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kenjackson23, Hotel Manager at Doubletree by Hilton Hotel New Orleans, responded to this review
8 May 2013

Thank you for your review of your recent experience at our hotel. I am sorry that we could not provide a positive experience when you visited. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • French quarter(39)
  • Great location(13)
  • Harrah casino(11)
  • Canal street(11)
  • Breakfast buffet(9)
  • Valet parking(8)
  • Convention center(8)
  • Very friendly(7)
  • Few blocks(4)
  • First nights(4)

Additional Information about Doubletree by Hilton Hotel New Orleans

Address: 300 Canal Street, New Orleans, LA 70130-1010
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #100 of 150 hotels in New Orleans
Price range (per night): $104 - $372
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel New Orleans is perfectly located next to Harrah's Casino along Canal Street and across from the French Quarter. Local sites and attractions such as Jackson Square, Bourbon Street, Audubon Aquarium of the Americas and Shops at Canal Place are all within close walking distance. Only a short three blocks from the Arts & Warehouse with top museums, art galleries and restaurants our hotel serves as the perfect base to explore the city no matter what your age or interests may be. ... more   less 
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Also Known As:
Doubletree New Orleans
Doubletree Hotel New Orleans
New Orleans Doubletree

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