The Sherator Madison was fine, but certainly nothing special and seems a little worn so its hayday may be a thing of the past. The room was adequate and had a comfortable bed and comfortable pillows. The bathroom was on the small side, but again adequate.
The club lounge was ok as well. Breakfast there was a little different each...
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Stayed for one night while in town to see friends. Fairly easy to find and get in/out of. Front desk staff very helpful, room was clean and bed comfy. We didn't use any of the facilities so can't rate them. Would stay again if in the area.
I am pleased to hear that you enjoyed your stay with us and your time in Madison. It sounds like we were the perfect spot for you to rest your head while in town meeting with friends. It is great that you were able to cash in some SPG points to stay; we appreciate your loyalty to the Starwood brand!...
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We stayed there on 2/2/2012. The staff was very friendly. We are SPG members and the hospitality room and food were very good. I found the hotel decor very dark and uninviting. The bathroom needed better cleaning. I usually wipe down my bath and room when staying in hotels with sanitizer wipes. I got brown stain during my wipe down...
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Thank you for taking to time to share your recent experience with us. It is wonderful to hear that you enjoyed your stay and its great that you were able to experience the SPG Club Lounge! I do want to apologize however for the condition of your room. After discussion your comments with our Housekeeping Manager as well as our...
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We found the hotel to be adequate for our needs. We were close to our nephew, which was our most important priority. The lobby was clean, the staff welcoming and the room was adequate. It too was clean but the bed was not the best.
I appreciate your feedback and am pleased that you enjoyed your stay with us and your time in Madison. It is great that you were so close to your nephew. I hope to see you the next time you visit!
Best Regards,
Katie Johnson
Guest Services Manager
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Stayed here recently for two nights. Room was not updated and seemed dated. Service staff was great and lobby/club lounge was good. I just wasnt impressed by the room, which was average. Nicer downtown hotels (eg. Hyatt Place).
Thank you for taking the time to share your feedback with us of your recent stay. I am happy to hear that you found our staff to be very friendly and that you were able to enjoy the club lounge. I am sorry however that we failed to meet your expectations of our guest rooms, and will pass on your...
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This is were I stay on business in Madison. Central location and service and staff to meet all of my needs. The Club Lounge is one of the best for size and offerings. The over size desk in the rooms is a plus. Workout room is a little cramped but has all the equipment in good condition.
I am so happy to hear that you enjoy your stays with us. I truly appreciate your loyalty to the Sheraton when you are in town for Business. It is great that you are able to take advantage of the Club Lounge and the other amenities we have to offer like our workout room. I appreciate your feedback and look...
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I had a short business trip and this hotel was perfect for my needs. I had access to the Club Lounge and appreciated that it was available all day. I had to conduct an interview and and it was the perfect place- privacy and space to spread papers out on the table. The lobby was nice and would also have...
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Thank you for taking the time to share your feedback with us. I am pleased to hear that you enjoyed your experience with us and found your room and the club lounge to fit your needs perfectly. I appreciate your feedback regarding the height of the sink and shower head. We have addressed these issues and are looking at some...
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Checked in by Fernando. What a nice and unexpected pleasant experience. He upgraded to club level. I stay in hotels all the time for business and pleasure and very seldom am I upgraded. I will be back here approx. 12 times over the next year and you have made me feel so comfortable that being away from home I feel...
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I am happy to hear that Fernando took such great care of you while you were staying with us, I will be sure to pass on your kind words! We love to hear that this is a perfect home away from home for our business travelers! I look forward to exceeding your expectations once again on your next visit!
Best...
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This is my second stay at the hotel in the past three years. It has been well maintained and is being updated as needed. Check in was smooth. The beds, pillows, and bathrooms were all well appointed and in like-new condition. At check in make sure you ask for a room on the club level. This gets you into the...
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It seems like you really had a good experience in Madison and at the Sheraton. I am happy that you were able to take advantage of the many amenities we offer at the Sheraton like our Complimentary shuttle. The Club Lounge is a great treat for our SPG guests, I am happy you enjoyed it! Thanks for leaving the great...
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We stayed here on our way home from a Florida vacation, and found I did not have to go to Florida to be relaxed and treated very well. Room was very clean and comfotable, staff was friendly and fast at the desk and in the lobby. food was great, location was easy to find. I received very personal attention. I...
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Thanks for such a great review. I am so happy to hear that we truly exceeded your expectations and to feel just as relaxed here as you did in Florida is a great compliment. I appreciate you recommending our hotel to your company for future business trips and hope to see you again in the future.
Sincerely,
Katie Johnson
Guest...
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