After reading a lot of differing reviews, I wasn't sure what to expect. The room was a bit shabby but clean. I believe they are in the process of remodeling and obviously hadn't gotten to this room yet. The beds were comfortable. The lamps were newer and they had electrical plugs on them for easy charging of electronic items, which...
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Stayed the weekend of 5/4/12/thru 5/6/12 for a dance competition. If you are looking for a comfortable, better than ok hotel, look else where. We selected The Austin for accessibility to the convention center where the competition was held. Upon checking in on Friday evening the front counter staff was not friendly or helpful. The lobby is misleading compared to...
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Good location and friendly staff but the rooms seem tired and old. The room was clean but the curtains in 801 have a hole in them. If you need to be close to the convention center, it's a safe bet. If you're looking for luxury, go elsewhere.
Dear 823Happy,
Thank you for your review. We corrected the hole in the curtain, which was unfortunately left from another guest. The room has also gotten new carpet as well. We hope to see you again soon.
Have a great day!
Sincerely,
Sarah McNeese
Front Office Manager
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PROS ... Location and great staff. CONS...the room was dirty; rugs were gross; the pillows had stains, were old; the mattresses wre horrible. Over all the room was just dirty. Hotel needs to update & clean!!! We were scheduled to stay 2 nights, but left early.
I was very scared about what to expect before I arrived at The Austin. I will say that the best thing about The Austin is the staff. All staff members we came in contact with were especially nice and helpful. The room was clean which is always a good thing. The room furnishings are old and need replacing, but the...
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Dear bugsmom748410,
Thank you for taking the time to write a review about our property! We appreciate your business as well as your comments very much.
We are in the process of updating our hotel with new lamps, furniture, etc.; however, it is a slow process given the volume of business we have in the hotel right now.
We hope...
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I just stayed at the Austin Hotel in Hot Springs, Arkansas, and couldn't have had a better experience. I looked at the reviews at Priceline and was a little worried, but it was nothing like others had written. The rooms were very comfortable. The staff was excellent and the location was perfect for downtown activities. It is a $10 cab...
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Dear rcbeap,
Thank you so much for taking the time to write a review for our hotel. We hope to serve you again in the future!
Sincerely,
Sarah McNeese
Front Office Manager
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My mom and I stayed in the Austin Hotel for a pageant! Two nights and 1 day. The staff was amazing and helpful and seemed to always remember who we were. Our room was clean and quite spacious. We had an awesome time with the Austin Hotel being located right off Cleaveland Street (downtown, near the bath houses).
Dear Bailey H,
We take pride in giving our guests the best hospitality we possibly can offer. We would like to take this time to thank you for being our guest and taking time out of your day to write a review on Trip Advisor regarding our hotel.
We hope to see you again for your next visit to Hot...
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A surprisingly "tired" hotel for a convention center in a resort town. Room was clean but looked like a small town motel from the 1970's.
Dear geochemprof,
Thank you for being our guest! Built in 1986, we have done several renovation projects and continue to do so on a weekly basis as business allows. In the last four years we have completed re-textured and painted all of our guest rooms, we have new linens, we have almost completed the installation of new carpet in all...
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We had an amazing time here, and the staff was really nice and friendly. The beds were very comfortable, and the pillows were awesome! Loved the view.
Thank you so much for your comments, we hope to serve you again in the future!
Sincerely,
Sarah McNeese
Front Office Manager
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My party was comprised of 3 adults and 1 youth. The staff at Austin was friendly, courteous and helpful. The front desk assisted with directions to our Hot Springs destination and promptly got a roll-away bed to accommodate everyone in our group. Finally, our server at the hotel's restaurant (Lynn) was a pleasure and kept our group laughing. Thank you,...
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Thank you for your recent stay and comments. We look forward to serving you in the future!
Sincerely,
Sarah McNeese
Front Office Manager
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