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Candlewood Suites Hot Springs

2.0 of 5
3404 Central Avenue, Hot Springs, AR 71913
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Candlewood Suites Hot Springs
Ranked #9 of 38 hotels in Hot Springs
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80 reviews from our community

    Trip type
Traveller rating
    40
    15
    11
    6
    8
Date Rating
Mt. enterprise texas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

My parents live in Hot Springs and we stay here quite often. My mother was in the hospital and we stayed here and then she passed away a few days after ....her funeral was at noon and we had a 4 hour trip to Hot Springs so I did not want to get dressed for her service and ride that... More

Was this review helpful? Yes
See 4 more reviews by sagre for Hot Springs
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
14 May 2013

Dear Guests: Thank you for your wonderful review. We are glad we were able to accomodate your needs, especially during such a difficult time for your family and friends. We are most appreciative of all of our guests, and that you took the time to even write a review shows that you know we care. We look forward to seeing... More

Cape Girardeau, Missouri, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 10 May 2013

Candlewood Suites was a perfect place to stay. Very clean and friendly staff. Suite was comfortable size with small nicely equipped kitchenette. Location was easy to find and not far from many attractions and restaurants.

Was this review helpful? Yes
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
13 May 2013

Hello Recent Guest: Thank you for writing a review. Your kind words will be shared with our staff. We want all of our guests to be comfotable and relaxed. We are looking forward to seeing you again. Cordially, Paula Driver Director of Sales More

Maryville, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 May 2013

We booked this hotel based on the idea of the suites with kitchenettes. We had traveled with another couple and reserved joining rooms with no problem.This place def had it's ups and downs, just gotta figure out what you are gonna gripe about! The price was decent but the AC energy idea was weird! Every time we left the room... More

Was this review helpful? Yes
See 2 more reviews by CarrieRose1975 for Hot Springs
CandlewoodSuites3404, Operations Manager at Candlewood Suites Hot Springs, responded to this review
11 May 2013

Dear Guest: Thank you for your recent review. We appreciate your opinion, and that you took the time to write a review. All of the Candlewood Suites are set up the energy saving motion sensors on the air conditioners, and we regret that you were inconvienced. The handicap bathrooms do have pedestal type sinks so that guests can access the... More

Little Rock, Arkansas
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 15 April 2013

We were allowed to park at the hotel prior to checking in and walk to Oaklawn. The standard room was equipped with a small kitchen, including dishes and silverware. You do have to turn on the ice maker, which I do like, since I know the ice is fresh. The room did get hot in the middle of the night.... More

Was this review helpful? Yes
See 7 more reviews by shaunalynn250 for Hot Springs
IHGCare, Guest Relations Manager at Candlewood Suites Hot Springs, responded to this review
2 May 2013

Dear shaunalynn250, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 April 2013 via mobile

We checked into this hotel at 450 pm. Upon finding out that the hotel had "ran out of" roll away beds and were all booked up we asked about checking out and to speak with management. We were told we would be charged the full rate and no they could not accommodate our 5 year old daughter with a bed.... More

Was this review helpful? Yes 1
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
5 April 2013

Dear Guest: We appreciate your review. Thank you for taking your valuable time to write a review. We apologize that we were not able to change your reservation you had booked on a sold-out night. Rollaway beds are available on a first come first serve basis, and we are not able to guarantee the availability of a rollaway. We regret... More

Fayetteville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 April 2013

This has been the worst hotel experience of my life. I stayed at this hotel in early March. When I returned home, that Sunday, I noticed 9 BED BUG rashes on my body. I called the Front Office and let them know that I would be calling the manager the following day and was upset. The next day, I was... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Hot Springs, responded to this review
16 April 2013

Dear Rightrunner35, Thank you for taking the time to post your comments. Please accept our sincerest apology for the issues you had with your room accommodations and the service you received that was less than satisfactory. We have sent you a private message in an effort to obtain some additional details regarding your stay. Thank you for staying and we... More

Tulsa, Oklahoma
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 28 March 2013

We visited in March during Spring Break to go to the racetrack with another couple and there were not many choices of places to stay at that time.We decided to try this property and none of us had ever stayed at a Candlewood Suites before,so we didn't know what to expect.We were pleasantly surprised once we got there.The rooms were... More

Was this review helpful? Yes
See 3 more reviews by Diakat1 for Hot Springs
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
29 March 2013

Dear Guest: We are most appreciative of your nice review. We appreciate all of our guests feedback. We are equally glad that your tried "Candlewood Suites" for the first time. We will share your review with our staff. Please come be our guest again the next time you are in the area. We will look forward to seeing you again.... More

Birmingham
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 25 March 2013

I have enjoyed staying at different Candlewood Suites hotels in the past, but this one wasn't that great an experience. Pros: Room was recently redone; we could smell the fresh paint when we entered. The usual amenties found in a Candlewood were there and functional. Cons: We are Priority Club members, and in our profile it's noted we like the... More

Was this review helpful? Yes 2
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
28 March 2013

Dear Recent Guest: We are most appreciative of you taking the time to write a review. We realize you time is valuable, and we want to thank you for your comments. We want our guests to have a comfortable, relaxing and enjoyable stay. We apologize that your stay wasn't up to standards and we would like the opportunity in the... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 22 March 2013

There are other nice properties to stay at in Hot Springs. We were spending two night and going to the horse races. We booked 2 rooms about 4 weeks in advance of our trip. My overall experience was just okay. No breakfast, no pool or hot tub, older hotel and small rooms. We had a queen room and you could... More

Was this review helpful? Yes
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
28 March 2013

Dear Recent Guest: Thank you for taking time to write us a review. We appreciate our guests input and feedback whether negative or positive. These are valuable learning tools for management and staff. We hope you will visit us again , and let us show you how appreciative we can be of our guests. We are a newer hotel, our... More

Little Rock, Arkansas
2 reviews
5 of 5 stars Reviewed 3 March 2013

Where do you want me to start? We recently stayed at this hotel and pleasantly surprise with the service. The Hotel is very close to Oaklawn race track. Price was fair, not only room over all hotel was clean, and the staff was always helpful. all restaurant was close by. Surely I will be back again. Tips for family: Like... More

Was this review helpful? Yes
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review
6 March 2013

Dear Recent Guest: Thank you for taking your valuable time to write a review. We certainly appreciate your kind comments about the friendly staff and the clean accomodations. Our staff strives to meet and exceed out guest expectations. Please know we are looking forward to your return visit. Thanks again. Best Regards, Paula Driver Director of Sales More

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Additional Information about Candlewood Suites Hot Springs

Also Known As:
Candlewood Suites Hot Springs Hotel
Candlewood Suites Hot Springs Hotel Hot Springs
Address: 3404 Central Avenue, Hot Springs, AR 71913
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 38 hotels in Hot Springs
Price range (per night): 96 AUD - 142 AUD
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 
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