Here's my checklist: Clean room- check; Comfy bed- check; Frig in room- check; Good cable- check; Good shower pressure- check; Good breakfast- check. Some nitpicks, but all in all a very comfortable stay. I was only here one night while driving east and the hotel is just off the interstate past St. Louis, so a very convenient location if you're...
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We always stay at the Choice Hotel chain because of the memory foam mattresses and the fact that breakfast is included. The bathroom was in need of an update. It had old fixtures and peeling ceiling paint. A leak in the bathroom made the rug wet next to the bed. Staff was nice, accomodating and didn't give us a hassle...
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I would like to thank you for taking the time to inform us of your room condition. We are in the process of updating our bathroom facilities, and I apologize that you experienced a leak in your bathroom. Maintenance has located the issue and it has been taken care of. I am glad that our staff stood out as accomodating...
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Staff was very pleasant to work with & recognized us as Premiere Choice members. Check-in was pleasant with a new hire being trained for the first time. The trainer (manager?) asked us if it would be alright prior to having the rookie begin the process. She is an excellent trainer, as she was giving Customer Service tips each step of...
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Thank you for taking the time to tell us about your experience with our front desk staff. I know she will be pleased to know that her hard work does not go unnoticed. I am sorry you had some noise issues; if you would like to e-mail gm.mo122@choicehotels.com and let us know which room number you were in, I will...
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Very close to all we needed. Quiet in rooms, comfy sleeping. Free breakfast was a great way to start our day for a drive home.
Thank you for your positive feedback. We are very glad you enjoyed your quiet, comfy room, and the hot breakfast. Make sure to stop by again if you and your family are in the Independence, MO area!
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I stayed two nights at this hotel and enjoyed it very much. The staff at the front desk were friendly and helpful. I got some good advice and help from one staff member who had lived in Oregon. The housekeeping staff did an excellent job too. The rooms were exceptionally clean and the beds were very comfortable. The breakfast was...
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We are happy you enjoyed your stay. The barbeque place across the parking lot is Bandana's, and I'm glad you liked it. I will let our housekeepers and front desk staff know that their hard work and extra effort are appreciated. Thank you for your positive feedback, and we hope you will stop by our hotel again the next time...
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Had a wonderful stay. The remodeling they did on the place is great! I really enjoyed the fast internet also.
Things ran very smoothly here a few nights ago,and I just wanted to compliment you all on the great service. Thank you very much for everything!
Very goo customer service is provided by all of the staff here. I will continue to come back time and time again.
My family has stayed 2 separate times @ the Quality Inn & Suites in Independence, MO & both times have been exceptional. The rooms are exceptionally clean & since I have owned & operated a Residential Cleaning Service for 18 years --- I do not get to say that very often about a Hotel. The staff is very helpful &...
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I made our 2 night reservation by phone and was given a confermation number. When we checked in they only had a reservarion for one night. They were completely booked for the second night, and so was every other hotel in the area. We would have go to KC on a different weekend had they just told me there were...
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I apologize for your expereince while you were staying with us, I would like to hear more so that I an try to remedy the challenges that you experieinced at our hotel; Perhaps I can reduce your rate of offer you additional CP points if you are a member. I am curious about which channel you made your reservation through....
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