Our daughter & her husband had their wedding reception at the resort and she and her bridesmaids were all robbed. My daughter had her passport and wallet and all ID's stolen so they were unable to go on their honeymoon overseas. The girl at the front desk was very rude and the general manager told them, "You got me out... More

My husband and I visited the Grandover this past weekend as it was our first anniversary. We decided to stay in town (we live very close by) and try the spa. From the moment I booked our appointment I was skeptical. The woman I spoke with on the phone was very unfriendly, almost cold. We arrived at the spa early... More

I had two kids with me and decided to get the junior suite when the reservations clerk said the room was divided in two. When I got to the room, I was surprised to see the room was no bigger than most hotel rooms and the divider was a three foot high partition the size of a cabinet. When I... More

Stayed for two nights for business conference. My conference but husband also attended. Rooms were lovely and well appointed. Very quiet also. As business conference location it was a great place. I didn't use the spa and cannot comment. Golf and tennis appeared to be well kept locations. Located a bit out into suburbs and therefore, had to drive to... More

Amazing property but sadly not very hospitable staff, especially in he restaurant. Very poor personal treatment at the restaurant. Beautiful spa with very efficient friendly and professional staff. Best of all was the golf facility and excellently professional employees.

On Mother's Day, a gentleman rudely insulted my 8 year old daughter for picking up plates at the Mother's Day buffet, then took them from her and slammed them down. When my wife told him that was no way to speak to her a child, her told her that we must not be from here because we don't know who... More

The Grandover Resort is simply the most elegant place in the Triad area to have a business function. The resources available - ballrooms, A/V equipment, dining options, etc make it a truly enjoyable planning experience. The staff the day of the event is always checking in and ensuring that everything is going perfectly. We had an outstnding awards event for... More

This was our first visit to the Grandover, but will not be our last. The staff were all warm and attentive. The party we hosted was organized well and the food was superb. The grounds of the resort are gorgeous and well groomed.

Customer service is non exsistant! Stay were you are welcome and appreciated.