very dirty in hallways. ice machines did not work. condensending staff. passed the buck all the time. More

Absolute worst place we've ever stayed at in Gatlinburg. Substituted our confirmed 2 queen w/ a 2 double that looked out at a stone wall. Dirty red carpets had a dark iron burn just as we entered the room. Dirty kleenex were under the bed (still there I assume). Commode 'rocked' when sat on. Door didn't lock properly and had... More

Terrible! We went memorial weekend 2011. Have been to Gburg lots of time but never stayed in town, decided we would try it, so we could just get out and walk downtown. The rooms were very outdated, terrible veiws. The pool was disgusting! Not clean, water was cloudy, tile in the pool was broken. I think we were the only... More

This is our second year in a row to vacation at this location. We were treated well. In fact I met Mr Reagan(owner). He solicited suggestions to make the room better. We will return next year. More

We stopped in Gatlinberg ont he way home from NY to Nashville for 2 days we were walk in to the place. We have found a great gem. The room we got is brand new updated.. new flooring and bed and paint. We had interaction with the staff and even with a do not distrip on the door they left... More

Stay at any other hotel in Gatlingburg, this place is the worst. I was robbed and assaulted by staff member. Total crooks, management is the worst I have ever dealt with. Charged for room I never used. More

This was my second time staing in this hotel. My husband jokes and calls me a "hotel snob" because I will not stay in a hotel that I do not like the "looks" of. We usually only stay in newer high-priced hotels because I refuse to stay in anything less. This hotel is a gem once you get inside of... More

We came and the hotel was not real busy. at first we were very worried because all the other hotels we saw were very full. But once we got to our room we were very pleased. The desk clerk offered us the chance to upgrade our room to a suite for a few more dollars so we did and it... More

We wanted to try somewhere new, besides Hampton or Clarion. We like that end of town. The place was very outdated, musty smelling. We didn't know till we tried. Never again More