We had a horrible experience in this hotel when we stayed there in May 2012. We were there with our 3 yrs old son and after a very tiring day when we came to the room the door card didn't work first time since my son was very tired he just wanted to go to the room and started crying...
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The Clarion Gatlinburg is proud of the performance of our electronic key lock system. We regret this isolated incident of damaged wire in the computerized element of the lock. The entire Clarion staff strives for excellent customer service and hopes to have the opportunity to be of service to you again in a future stay.
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I have read some bad reviews of this hotel but it treated me very well. It has been rehabbed and looks good. A nice clean up to date room with a very comfortable bed. Also a big plus, plent of hot wated with a nice shower head. Convenient to restaurants and a stones throw from the NP. I would stay...
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This hotel is very well kept, clean, and a great breakfast for the price. However, I do have a few minor complaints. One being the water temperature in the shower (my parents were also staying in this hotel at the same time/different room and had the same problem. The shower was either hot (very hot) or cold, no in-between. Also,...
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The Clarion Inn Gatlinburg would like to thank you for taking the time to post your comment regarding your recent stay with us. We look forward to your next visit with us.
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We actually left another hotel and came here. Rooms were nice and clean.
The breakfast in the morning was above and beyond what you normally get at a hotel.
They had someone there making omelette's and you had the choice of grits, biscuits and gravy, sausage, bacon and scrambled eggs. They also had the bagels, scones, cereal, waffles,etc. to chose...
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The Clarion Inn & Gatlinburg would like to thank you for taking the time to post your comment regarding your recent stay with us. The hotel was pleased to hear that you enjoyed the Full Hot Breakfast that we offer to all our guests complimentary. The construction has moved down from the hotel, however there are still construction bariers near...
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Rooms are nice and clean. Breakfast was great. Resort fee was strange since its not a resort. Just put it in the price. Would stay here again.
Hotel was clean and staff ( except evening desk clerk ) had a very outgoing friendly attitude. Hotel was well located and trolley stopped almost in front of hotel. Couple of snags: When we arrived, the toilet was clogged. We call the front desk and they delivered a plunger to the room for us to fix the problem. This should...
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The Clarion Inn Gatlinburg would like to thank you for taking the time to post your comments regarding your stay. The hotel would like to apologize that you had to address the issue with the bathroom on your own, this is not standard hotel policy. We hope that you will join us on your next Smoky Mountain Getaway.
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I stay in Gatlinburg once a week for business and thought I would try this hotel out for a change of pace. I booked through Orbitz, and then had a family emergency and had to change my plans by a day. I called the hotel two days before and asked to cancel and rebook for a day later and the...
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The Clarion Gatlinburg regrets to hear that you had an unpleasant experience while making and cancelling a reservation. When cancelling or altering reservations made through a third party organization such as Orbitz you must go through that organization directly. Once again the hotel regrets your unpleasant experience.
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Usually when visiting Gatlinburg, I would rent a cabin. This particular time I opted to leave the van in the parking lot and walk around the more kitschy attractions and restaurants on the strip. While there are several one off independent hotels that are historic icons in this tourist city I chose the Clarion wanting a little chain hotel consistency....
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The Clarion Gatlinburg, would first like to thank you for taking the time to post such a positive comment. The location of the hotel does make it very convenient to access all of downtowns attractions, shopping & restaurants. The hotel is very pleased that you received such friendly customer service. The King Jacuzzi Suites really are spacious. The construction that...
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We enjoyed our stay. Hotel is located in the middle of attractions. Breakfast was good.
The hotel sits on the edge of Gatlinburg near the park entrance and a close walk to area restaurants/shops. We were there for spring break (April 2012) there was lots of construction outside the hotel. The hallways were super hot and smelled of sewer (maybe construction related?). The breakfast was advertised as a full buffet, however by the time we...
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The Clarion Gatlinburg would like to thank you for taking the time to post your comment. The construction that you noticed is the City of Gatlinburg is completing their final phase of the undergrounding utilities. This will give the city a great new look. The very popular full hot breakfast is served from 7 to 10 a.m. each morning and...
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231 Reviews
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