My family booked rooms here as an after Christmas trip. Four of the 9 members came down with the stomach virus 2 days before the trip. I tried to cancel and was told no by the inn staff because the virus only lasts 24 hrs. and they have a 72 hr. cancellation policy. The sick were members from 2 families... More

This hole was so uncomfortable. The price is a ripoff. People in the hospitality industry should be able to get newer mattresses at least every 20 years. I was afraid the ancient space heater was going to catch us all on fire. The dishes in the cabinets were filled with dust and bugs. We were miserable!! More

Coffee maker went on the Fritz. Inquired about another one,and was told my room didn't come with one. They advertise a coffee maker in every room. Bring your own coffee maker. More

We stayed in a room with 2 queen beds in December, 2011. The room was not new, but it was clean. The beds were reasonably comfortable. There was a refrigerator and a microwave. The heating unit worked fine. The television was a small 20 inch affair with no premium channels, but a good selection of news and local channels. The... More

We had reserved these rooms in order to come to Gatlinburg and see the Christmas parade, in which my grandson was playing in the marching band. The rooms are older, but the beds were very comfortable. The heat was a bit confusing and hard to get consistent. My daughter had turned it on before we walked to the parade (about... More

My husband and I, along with another couple, did a five-day motorcycle tour through PA, MD, WV, TN, NC, and VA back at the beginning of October. One of our days put us in Gatlinburg for the night, so I came to Trip Advisor looking for a place to stay. I found the Kingwood Inn and I'm so glad I... More

Just returned from another visit to Gatlinburg, and stay with Kingwood Inn. I have never had a bad visit here. Mary and the entire staff at Kingwood are friendly and always ready to make my visit plesant. I have visited several times now and It is beginning to feel like a home away from home. I have stayed at many... More

We stayed at the Kingwood Inn Oct 20-23rd. We really enjoyed our stay! The staff was very nice and helpful. Mary was great! The room was clean and comfortable; great water pressure in the shower, plenty of hot water, clean towels & linen, bed was comfortable, the wireless internet worked fine with no problems, plenty of doughnuts and hot coffee... More

We booked our stay in Aug. based on previous reviews. Upon reading more current reviews, I was starting to be concerned: NO NEED TO BE!! We stayed Oct. 7&8. Was a very nice stay! We would DEFINATELY stay here again, and would recommend it to friends!! The outside was very nice, the room was nice. Towels were perfect!! Bed was... More