The location was great. Just off the beat and path of the main strip in the heart of Gatlinburg. Our room was right on the river, which I had requested. The sound of the water rushing over the rocks was very soothing. The room was ok. It was very large and clean. The staff was very nice. Only problem was... more

Where do I start.. Walking into the room I was hit by the awful and musty smell, flies buzzing around my head. The lamp shade torn and barely hanging on, the couch cushions torn, and the arm rests so filthy and worn theye were slick, shiny, and BLACK with filth!! Tried to check out after experiencing this and was told... more

We arrived to discover that because we booked online we were limited to view which they were not allowed to upgrade nor change at the booked rate. For an additional $20 per night however we could get what we wanted and there was coincidentally a room available. Surprises did not stop there. We discovered the restaraunt was not open on... more

I booked this hotel through westgate and got a awesome deal for two rooms and water park tickets. After booking I read some reviews on here and was very worried about this hotel and came close to canceling several times. I am so glad I didn't. I am on my trip now and just checked and I can't not say... more

On our stay at the resort we ate in the Gatlingburger Grill several times... ON one nite we ate there we were told by the waitress about a "MEAN" bannan split that she could make for our entire family... we had dinner and ordered the MEAN banna split and when she brought it out it was awesome... My kids had... more

After reading the reviews here we were very worried. When we got to gatlinburg to check in the manager came out and said to me that there had been a mix up and my room was upgraded but she would not charge me extra. It must have had something to do with the email I sent after reading the reviews... more

Stayed there over the Forth of July weekend. They did not offer any rollaway beds. Room was not what we thought it was. Mix up on ours or their part. Had to buy a air matress for the children. The room was in need of updating. Mattress could feel springs in it. The hotel was near the center of everything... more

Check in on sat. with no problems stayed in bld 7 with the free wi-fi. The room was bigger than expected with 2 queen beds, sofa, tv and stand, desk with 2 chairs, night stand between the beds. maid service is every day with changing the sheets every other day. 2 vanity sinks one in the bathroom, one in the... more

This hotel was clean, staff friendly and helpful, good price. Don't bother with the river view too much money. Building 6 had a great view of Mt LeConte. Big open window and glass doors. Comfortable beds, microwave, good size dorm fridge, small table & 2 chairs. Outdoor seating to watch the clouds move over the mountains & to watch the... more