The place is not maintained! Very dirty! When we we arrived there was water spraying in the walls the floors were soaked! They did come and fix the pipe but left a the place wet. They did nothing to try to dry the walls or floor not even a fan. They just left the open hole in the wall. We... More

This was my first and last time to stay with Cabins USA Gatlinburg! We stayed in ENDLESS JOY. Was there April 1-5 2013! Got to cabin and inspected it as I was told to do by the staff and call them with any issues and they would be glad to take care of it. I called and told them tv... More

We booked this cabin through Cabins USA Gatlinburg. Not knowing what to expect, we travelled to the unknown. Upon arrival at check-in everything went great. Once we made it to the cabin and went inside, our only response was "WOW". It was emaculately clean and well maintained with all the amenities of a home away from home. Our stay was... More

The cabin was very nice, great view, comfortable furniture and bed, and the view was great. The cleaning crew left an envelope for a tip, which we did not leave one, simply because the toilet had obviously not been cleaned. It looked clean but still smelled of urine. BIG NO-NO, GUYS...for obvious reasons. That was the only big problem encountered.... More

We stayed in mountain charm . This was are anniversary 19 yrs when we got to the cabin the upper bathroom was leaking down in the lower bathroom. This was about 7pm they sent out maintains turned off water he didn't fix it called a plumber he came out 3 hours later we had water and the tv didnt work... More

We had our cabin booked for the Encore Clogging Convention..We got to the office to get the key and they had booked our cabin to someone else and my daughter was dancing in the Convention...They where the worst staff that I have ever had to deal with...They where no help at all with helping get somewhere else to stay.We had... More

my family and i had the WORST experience ever with this cabin company. browsing the website, seemed like a awesome place! totally wrong! everything went wrong from the minute we walked in the door! to start fireplace was broken down stairs on main level and we called 5 times to set up to get it fixed so finally they just... More

Rat feces everywhere, hairs on the sheets, very nasty and disgusting! Needs to be cleaned! Staff excuses were unacceptable and the 15% discount they offered us was crazy considering everyone is offered that. After this stay I am going to notify the main MANAGER! It is not acceptable to charge people so much to stay in filth and them not... More

We stayed in Bears Den II December 29-January 1. The cabin is pretty basic and was not as clean as is should have been. Shower head in downstairs basement was moldy, boards were rotting in the bathroom and the general condition was just mildly acceptable. The cabin layout is poor with two small den areas instead of a large common... More