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All 49 Brooklyn hotels »

Sheraton Brooklyn New York Hotel

4.0 of 5
228 Duffield Street, Brooklyn, NY 11201
Hotel amenities
Sheraton Brooklyn New York Hotel
Ranked #15 of 49 hotels in Brooklyn
4.0 of 5 stars 342 Reviews
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342 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • CAB driver(7)
  • Friendly and helpful(7)
  • Fulton Mall(5)
  • Good restaurant(5)
  • Next morning(5)
  • Front desk staff(5)
  • Several subway lines(4)
  • Few blocks(4)
  • Car service(4)
Traveller rating
    99
    156
    60
    11
    16
Only show reviews for Family (75) | Couples (89) | Business (53)
Date Rating
Brooklyn, New York
1 review
1 of 5 stars Reviewed 28 May 2012 NEW

I stayed last night and it was one of the worst hotel experiences of my life. The hotel nickles and dimes you (despite the reservation coming with "free internet", only the internet in the lobby is free. Wi Fi in the rooms costs extra. Room service was poor and the service was slow. However, the worst part is that I... More

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Boston
Top Contributor
136 reviews 136 reviews
Reviews in 78 cities Reviews in 78 cities
292 helpful votes 292 helpful votes
3 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

I stayed at the Brooklyn Sheraton for one night for a wedding in the area, and found the property simply underwhelming. Lots of little things added up to big disappointment. Check-in was chaotic. The desk was swarming with people when I arrived and it was not clear who was serving whom. The clerk who checked me in was efficient once... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 20 May 2012 via mobile

I stayed there for 1 night and the experience was very good. Beds were excellent and with enough pillows :)

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

Without a doubt our suite sleeper mattress and bedding package has been acclaimed worldwide. Thank you for dropping us a note and for being Starwood loyal. Safe travels and be certain to come back and visit soon. Marie Kupfer General Manager More

Long Island, NY
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Attended the wedding of the son of friends and his beautiful bride, that was at the Brooklyn Botanical Gardens (incredible!). Block of rooms reserved for wedding guests here at Sheraton and the Aloft, right next door to the Sheraton. Am very happy we went with Sheraton! Lobby is busy, but check in and out was incredibly fast. While waiting three... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

What a wonderful review on our Sheraton Brooklyn. This reads like a paid advertisement for our property. There is no greater compliment paid to a General Manager when someone enjoys their stay as much as you did. You become a sales person for us. Thank you so very much You will be happy to know we are looking at higher... More

New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2012

Stayed at this property with my wife and two teenage kids on Mother's Day weekend. The Sweet Sleeper beds are awesome. The staff was very helpful. The accommodations are very comfortable and does not have that rushed atmosphere you see in city hotels. There is adequate parking. Amenities are very modern, with 42" flat screen TVs in the rooms that... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
22 May 2012

So glad to hear you enjoyed your time at the Sheraton Brooklyn. I hope the next time you are in Brooklyn you'll have time to enjoy our Grubstake Restaurant and rooftop lounge, The Brooklyn Terrace Safe travels and thank you for for being Starwood loyal Regards Marie Kupfer General Manager More

Boston, MA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2012

I just returned home from a week long business trip and stayed at the Sheraton Brooklyn. The front desk staff was great, very friendly and checked me in very quickly. The rooms are very clean and bigger than the standard NYC hotel room. The beds are extremely comfortable. Even though there were always so many people around, I never heard... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
13 May 2012

What a wonderful review to wake up to on a Monday morning. Thank you for recognizing the Sheraton as a great business hotel. I'm glad to hear you so enjoyed the staff and various attributes of the hotel and do hope you had time to enjoy our restaurant , Grubstake and the rooftop lounge, the Brooklyn Terrace. Please be certain... More

Boston, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 11 May 2012

This hotel was listed as 4 stars on Priceline. It reality it is a solid 3. The area it is in is kind of run down and the hotel lobby feels a lot like a bus station. The hallways looked worn. They charge a lot for Internet access which in my book disqualifies it as a hotel for the business... More

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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2012

My first stay at the Brooklyn Sheraton, normally I do not stay at the chain because of mediocre experiences in the past. Have to say that this is a good one--with EXCEPTIONAL staff. Everyone from housekeeping to front desk to the GM, was super friendly, helpful, and nice. Great beds, nice linen. There were few things that were kinda worn... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
8 May 2012

Thank you so much for recognizing the great service you received at the Sheraton Brooklyn. We work very hard at engaging every guest to insure you have an amazing experience at our property. We look forward to being your host in the near future. Regards Marie Kupfer General Manager More

Singapore, Singapore
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 May 2012

Accompanied my husband on a work trip and stayed here for our first 4 nights in New York. Check-in and check-out was a breeze but the service is nothing to shout about. Have listed a couple of things that I like about the hotel below: 1. We got a room on the 18th floor which had a view of the... More

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See 3 more reviews by Nuraisha for Brooklyn
marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
8 May 2012

Thank you so much for recognizing our GREEN efforts. Our Starwood family understands we have a huge social responsibility along with consistently exceeding guest expectations. Our CEO Fritz Von passchen has set some very lofty conservation goals for us to attain by 2020 as a Starwood family My apologies your room was not cleaned by the time you returned to... More

Providence, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 May 2012

Overall, we were extremely pleased with our 2-night stay last weekend. The room was clean and the bed was very comfortable. The only thing missing was having a refrigerator. Kudos to the Sheraton chain for having great AARP rates--I actually joined so that I could get a discount on the second night of our stay. The location was excellent--close to... More

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marie kupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review
5 May 2012

Thank you so much for writing about your stay at the Sheraton Brooklyn hotel. Our best form of advertising is when our guests tell everyone about the exceptional products services and location of the Sheraton. Our Director of Sales wants to know if you'd like to join our sales team As for Matthew, I will be certain to share your... More

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Additional Information about Sheraton Brooklyn New York Hotel

228 Duffield Street, Brooklyn, NY 11201
Price range (per night):* 222 AUD - 422 AUD

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