I have stayed at the Lord Baltimore twice. The first time wasn't a bad experience.... However the second one has NOT been so great- 1. We prepaid, yet they billed us the full fee again. I sat on hold for 45 MINUTES! 2. There were rust spots in our tub. Didn't exactly make you want to shower. 3. It was... More

I recently stayed at this Hotel in the heart of Baltimore. What a great and friendly staff.. My stay was made more enjoyable with the free morning continental breakfast and evening drinks and snacks at the "club" level. Everywhere I wanted to go was a short walk from the hotel. Little Italy, the Harbour, restaurants and entertainment were close by.... More

You can probably summarize this review by the title alone, however, I just feel like customer service needs to be emphasised for practically any business because of it's importance. The management to the cleaning services really know how to treat their guest, and it do as if they were taking care of their own family and friends. This is what... More

An excellent and very well managed organization, great atmosphere, great staff, and excellent customer service. I recommend everybody who's vacationing or visiting Baltimore Inner Harbor for business or pleasure. The staff has been more than accomodating during our stay, the staff went above, and beyond our expectations. Great job guy's, from the students from Waco, Texas Regional Office. Javier Garcia

So after reading the reviews I was a bit sketchy about staying here but once I entered the hotel I fell in love with it really like the old modern look, not only was it clean to me the bed was comfy and walking distance to the harbor is amazing will be staying here again!!!!!

For a location just 4 blocks from the Inner Harbor, this hotel is half the price of the ones around it. Yes, it's old -- that's why it's on the National Trust, but I was surprised that I could control my own heat/ac (most hotels this old are on a radiator system). I had a decent view, and it was... More

Arrived about 2pm. No one is allowed to check in before 3pm. Asked for restaurant info-instructed that nearest is about 2 blocks away even though there is a Starbucks cafe within the hotel, and across the street is a restaurant within the Sheraton hotel. Apparently didn't want to refer due to competition. Most we have paid for valet parking. We... More

The guest services were friendly and the lobby is pleasant. We had a guest room in which the decor had more of a homely feel instead of a hotel feel. The sleep number beds are not the most comfortable unless you know how to set it, so try not to mess with it too much if you're not sure how... More

I stayed with my family (wife and two young kids) in room 826 from Friday, May 3rd, 2013 for two nights in room 826. The room was at the end of a hallway and had another door that could serve as a suite door if you wanted to "connect" the two rooms at the end the hall (this would presumably... More