Location was not the best. Very ran down area which didn't help the atmosphere. Stayed for 3 night and they only cleaned my room Once (If you can call it cleaning). They charge an arm and a leg for internet AFTER you dish out a lot of money for the room already. The staff was not the best at assistance....
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We arrived early and were told we could pre-check-in and they would call us when our room was available. Never got a call. Went back to the hotel to see where things were at and found a lobby full of unhappy folks. Not sure what the issue was, but they weren't turning the rooms around quickly enough to keep pace....
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Dear Valued Guest,
Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.
Please accept our apologies for the issues that you had with check in and...
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Fortunately, the hotel was not as bad as some of the other reviews. My family and I stayed at this hotel during the peak period for the graduates of University of Maryland. As such, there were certain issues but it was rectified by the staff quickly. First you should note that there are two towers, north and south tower. The...
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Dear Valued Guest:
Thank you for sharing your review of the Sheraton Baltimore City Center Hotel. We appreciate you providing us with valuable feedback to share with our team. We are constantly looking for ways to improve our business unit and appreciate the fact that you have been willing to list details. We respect your decision to go with another...
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The hotels location is very convenient to the convention center and inner harbour.
Rooms are OK, on the large side, unfortunately no refrigerator (minibar) or safebox in the rooms, Free wireless internet only in the lobby, but there are a few PC's for use in the lobby and one in the business lounge.
The best feature was SUPERB service by...
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Dear Valued Guest,
Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.
I was so happy to hear that the service provided by Lisa at the...
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Do not stay here at any price or under any conditions. Room was about the size of a cruise ship cabin (& we were told that it was a larger room since it had a queen size bed!). The bath was like a closet-shower only. Cleaning crew had to be called to clean room then showed up morning of checkout,...
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Dear Valued Guest:
I am disappointed to hear that you had such an unpleasant experience here at our property. We aim to achieve the highest level of guest satisfaction and we take your feedback serious. I apologize that we failed to delivery at or above your expectations and would appreciate any opportunity to discuss opportunities to recover from your experience....
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Location was great and service was excellent. Simple choice to give an excellent review
Dear Guest:
Thank you for sharing your feedback. It is great to see our associates recognized for providing exceptional guest service. I will be sure to share your comments regarding Mr. Bhuyan. We aim to achieve the highest level in guest satisfaction by all measures and it is important that we respond to each review listed by our valued guests....
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The hotel and staff were so flexible and helpful. It was the easiest meeting I ever planned! Thanks. MaryBeth Powers, CMP
Dear Valued Guest:
Thank You for choosing the Sheraton Baltimore City Center Hotel and for taking the time to share your review. We are glad that your meeting was properly executed and you found our staff to be accommodating. We appreciate your feedback and look forward to any future meetings that you would like to host at our property. All...
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**Beware of multiple fake 5 star reviews for this hotel on tripadvisor and spg.com from one-time and same username reviewers. There is quite a discussion about this on the tripadvisor forum, but neither website seems to be handing the complaints**
My husband and I stayed here over the very busy Preakness weekend. Hotel handled the crowds well. The gentleman who...
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Dear Valued Guest:
Thank you for sharing your feedback regarding your stay over Preakness Weekend. I am sure it was a great experience to attend this event and to witness a portion of a possible Triple Crown with "I'll Have Another." We do appreciate you providing us with feedback regarding your stay and we will take every detail listed and...
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Stayed here for 1 night after the Preakness and it was an enjoyable time. Arrived about 8 and pulled into the valet and there was a gentleman there who said the valet would be $40, I questioned this as that was not the quoted price on the hotel website and basically was told oh well. When I received the bill...
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Dear Valued Guest,
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience...
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Stayed at this hotel overnight on May 15th and 16th, 2012. Check-in went fine and smoothly but for whatever reason the temperature inside the hotel was extremely warm. My room, in the North Tower, was also unbearably warm and the windows were unopenable as well. Took some time to figure out how the airconditioning unit worked but even then it...
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Dear Valued Guest,
Dear Valued Guest,
Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.
Please accept our apologies for the issues that you had with...
More
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