Recently, I had to make a quick emergency trip to Jacksonville Florida from my home in Pensacola, Florida. As it turned out, there was a Best Western Hotel right across the street from my destination. All of my previous experiences with Best Western have been pleasant. However, this particular Best Western far exceeded my expectations! Not only were the two... More

It was our first time to visit Jacksonville and we want to make sure that it would be a memorable one. We check available hotels in the area and we have considered Best Western because of its inviting website and good reviews. It had exceeded our expectations and the facilities were great. Good location and the staff were friendly and... More

The customer service was phenomenal. The front desk staff was speedy and friendly. The room was immaculate, clean and retro yet trendy. The linen and bed was comfortable with all the amenities including Wi-Fi. I was able to use the computer in the lobby area and print out all my documents with ease. The complementary breakfast was great, there was... More

I have had the pleasure of staying at the Best Western Hotel JTB/Southpoint in Jacksonville FL twice this year. My experience was an exceptionally good one, on both visits. I rate this establishment high on everything that matters to a traveler such as me. The level of service stood out especially well after having previously experienced less-than-satisfactory service at two... More

While travelling with my husband & 6 year old daughter we stayed at this hotel for a stop over while driving to south Florida. Upon check-in I was informed by the front clerk that the computers were down and that I was not able to check-in until the computer system was working again. After being in the car for the... More

The hotel's lobby as soon as you walk in is beautiful, pretty, clean, friendly staff, helpful the rooms are clean too, they look a little old (regarding the decoration) but overall, it was a good hotel. I am not giving them 5 stars because they simply did not go to clean our room... at all... a little annoying... we only... More

Cons: Three minor issues. We booked through Hotwire. Therefore, no fridge or microwave in our room, thanks! Coffee in the lobby often empty, they didn't fill it up even though they said they would. The fitness room is very raw and no useful equipment there. Pros: Great TV, good room, reasonable (free) breakfast, staff was good. I would come again.

I am currently staying at this hotel - this is the 2nd of 4 nights and I'm in hell. I booked the room through Hotwire a few weeks ago and promptly called the hotel to request a non-smoking room. The person who answered the call couldn't have been nicer and told me "no problem". By the way, for all non-smokers... More