Stayed at this hotel while attending The Players 2012. Great service overall, staff very helpful. Needed a little computer help, got all the help I needed, and more. There is room for improvement in the gym, though. It needs a bench and/or a step for a better workout. But having a gym is great in itself, thank you for that.... More

Relatively new and clean Hotel. We had a room on the 5th floor right above the pool area. On the weekend some party was going on there but ended before midnight. Otherwise the room was nice and quiet, However there's a low frequency noise the assumingly come from the house air conditioning. My wife is sensitive to such noises had... More

The staff at the hotel is very confrontational. The general manager does not know how to explain their own debit card policy with out yelling. He also hung the phone up on me. I made a reservation at this place but chose not to stay because of the rude phone service. This maybe a nice place to stay but if... More

My husband and I stayed here in Feb. of 2012. The clerk was very nice and helpful. We were treated like royalty. The room was beatiful. It was my husband's birthday. He was given a complimentary breakfast for his birthday. Thanks a lot.

Me, my husband and five months old daughter stayed here for four nights for our annual family visit. There's not much good options in Jacksonville and Holiday Inn is probably one of the better and newer hotel in town. We booked ourselves in a suites and we found the room decently cleaned, fairly new. The only down side is the... More

When pulling up the hotel seemed very nice. The rooms were also very nice. The staff on the other hand was not what I had expected. The Front desk represenative, in my opionion is the face of the hotel, really made our stay unpleasant. Not very friendly, did not have a name badge, misleading and confritational. Team memebers in the... More

I stayed at this hotel this past weekend. The hotel itself is very nice and the front desk staff are nice as well. However, BEWARE, the breakfast is not free and THERE is no signs letting guests know. My family went in and sat down like everyone else fixed their food and afterward was CHARGED $25 for them $8 for... More

Really enjoyed our last minute stay. Room was super clean and very comfortable. Will definitely come back when travelling through Jacksonville.

Outstanding staff! I have stayed at many Holiday Inns. The guest services agents here were most attentive - from the check-in to check-out and anytime in between. Very nice room appointments with attention to detail. I highly recommend this gem in the Holiday Inn group.