We checked in on Sunday May 27th and everything was okay until we got to the hotel and they didnt have any change for my bill then we had to do running around to get change. The room was okay but I have stayed at better Suburban Extended Stays and the bed was very uncomfortable. I do no think that...
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We checked in Friday evening, and the boy st the desk was friendly, but stunk to high heaven, causing the very close quarters of the front desk to also stink. We went to our room, and passed a few hookers and drug dealers in the very short walk. The room was BEYOND disgusting. Someone had vomited all over the chair...
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I get to JAX every 6 months and have been staying here now for 2 years. I've always felt it was an excellent value, recognizing that for the low price you don't get little mints on your pillow every night. I personally prefer the "extended stay" housekeeping rules -- basically ,it's your room and the staff won't bother you if...
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Reviewed 27 August 2011
I would like to Thank You so much for your kind review. We have been trying to improve our property and it means a lot when a repeat guest recognizes that. While we are a low budget, extended stay, we do still maintain good values and customer service. I look forward to your return trip to Jacksonville and I hope...
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I've stayed in dirtier hotels, I've had worse experiences, but I don't think I ever had a scare that I experienced at this extended stay. I believe I paid about $300 for a week at this hotel. We arrived at our room and noticed that musty, gross smell that a lot of poorly run extended stay hotels have. This hotel...
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Please let me first apologize for the scary experience that you had and I am happy to hear that everything is OK with you and your health. I would also like to mention that neither me nor my Assistant knew of this until now. We do care very much about this property and what happens. I sincerely wish that you...
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Although clean, you get what you paid for. Well priced; simple beds, nothing compared to home. Internet connection was slow. Maybe because is for extended stay and it doesn't have all the amenities of a regular hotel, it is what it is. Front desk folks could use a little more smile and attention when treating guests.
Thank you for your response and critique. It is very much appreciated. We are working with our front desk more to give service with a smile. I hope that everything went well during your travels and the I would also like to wish you and your family a Happy and Safe Holiday Season.
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Decided to stay here for the night because we got a discount and only paid $30 for a night. BIG MISTAKE! We arrived around 11:30 pm. The office closes at 11:00 pm and there is a sign stating to use phone next to door and follow directions. I picked up the phone and a man comes up beside me and...
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I would like to begin by apologizing for the security personel that appeared to be yelling at you. I spoke with that employee about your concerns and he assured me that he did not mean to lead you to believe that and he would like to apologize to you. He just wanted to let you know that he was on...
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I'll be returning in September for my 3rd stay here.I had a problem on the first stay with a refrigerator that hadn't been defrosted in months, apparently, but I just put it in the shower overnight and it was fine in the morning, Minor problem with Internet e-mail connectivity the 2nd time, but self-resolved after a pleasant but unproductive conversation...
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Reviewed 3 May 2012
Thank you for your response. I am happy to hear that with every stay, you notice a change for the better. Since your first stay, we have received the larger refridgerators, I hope that you had the chance to expierence those.
I look forward to your next stay. Please call the hotel directly, in advance so that we may give...
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This is the third year I have stayed in this hotel during my trip to the United States. It is an extended stay hotel so it doesn't have all the services of other hotels, but for what they charge, the rooms are clean and comfortable!
Reviewed 9 August 2009
The Staff and I would like to Thank you for your kind review. The next time you are in the area, I hope that you will choose us again.
Best Wishes,
Shelley
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My daughter and I were on our way home to Valdosta, GA, when our vehicle broke down. Unfortuantely, it is not a quick fix and the mechanics recommended Suburban Exteneded Stay. After reading reviews here I was EXTREMELY SKEPTICAL. I am a clean freak and can not tolerate rude employees. Upon check in, desk clerk was superb. Very friendly and...
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I would like to thank you for your kind comments. It is very much appreciated. We have tried really hard to turn things around and give a better impression and your comments will help us alot to show guests that we are not as bad as our comments.
You are very much appreciated and when you are traveling in the...
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Upon arrival at hotel the desk agent was outside with two other guys smoking and not friendly. The room was a big joke " nasty ". The kitchen range was broken alone with the fridge. The bathroom had mold all over it. Toilet did not flush and no one was able to help me. On Saturday my child woke up...
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I would like to take a moment to apologize for the problems that you had while staying with us back in April. Rest assured that your comments do not fall on deaf ears. All employees have been warned and are on notice. This type of activity will not be tolerated. Thank you for letting us know. Also, I would like...
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