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Fairfield Inn & Suites Jacksonville West/Chaffee Point

2.5 of 5
561 Chaffee Point Blvd, Jacksonville, FL 32221
Hotel amenities
Fairfield Inn & Suites Jacksonville West/Chaffee Point
Ranked #11 of 132 hotels in Jacksonville
4.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    20
    3
    3
    0
    0
Date Rating
Wilmington, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 April 2012

This was just a stopover en route to Siesta Key. Lucky us arrived in time for the manager's reception - free beer, wine, and very nice food. I think it's a regular Tuesday night event. The mattress was deluxe. The complimentary breakfast was excellent. Very clean. Excellent, friendly staff. All in all, a fantastic value. I would stay again and... More

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Central nj
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 April 2012

In short I stayed at this property on our way down to the fort lauderdale area from nj.not knowing any info about this property I was blown away on the fantastic stay I had here.everybody was so nice,super clean and a great breakfast.what more could you ask for.I guess it's possible other guests run into problems with there stays but... More

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Swampscott, ma
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 April 2012

I am a Gold Marriott member and choose to stay at Marriott chains on our way to and from Florida annualy. However, after a 2 night stay at this new Inn I am becoming very disheartened in Fairfield Inns. Although the hotel was impeccably clean and the staff friendly there was not much more to say. We went to breakfast... More

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Chad Starr, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
26 April 2012

First of all thank you so much for recognizing our clean property and friendly staff. I definitely would never want an experience at our hotel to dishearten you or your expectations of Marriott properties. It also gives me something extremely valuable to teach our team as we constantly strive to improve...that keeping a clean property and putting up a friendly... More

Houston, Texas
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 31 March 2012

This is a newer property which is well kept and convenient to the interstate and 295 loop. The rooms are well appointed and modern with great pillows.....the matresses a little too soft for bad backs, however. The rooms are soundproofed, so nice and quiet. Average breakfast but most of the staff are nice. Apart from the front desk staff being... More

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Chad Starr, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
12 April 2012

Thank you so much for your kind words and feedback on our hotel. I would like to apologize for your experience at check-in as well. Although we definitely emphasize to our representatives to try to be out front at all times (even in the hours where they may not have relief), they have designated areas to eat and snack and... More

Yorktown, VA
Senior Contributor
45 reviews 45 reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 19 February 2012
2
people found this review helpful

This is a new Fairfield Inn and is a very nice place to stay, whether on business or for pleasure. The night we were there, there was a free get-together before dinner with wine, beer and snacks. We were upgraded to a suite, which was very comfortable and roomy. The staff was exceptionally friendly. The cleanliness was top-notch.

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Portage, Michigan
Senior Contributor
35 reviews 35 reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 26 January 2012

There needs to be an "above average" selection when reviewing. I had a quick stay here while traveling through the area. This was an above average property, but I don't feel comfortable giving it a "very good" considering value and competition nearby. Nice beds, newer and clean hotel, and a good and free breakfast. One thing, FYI is the address... More

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Shannon Dearin, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
27 January 2012

Thanks so much for your honest review of our property. As the new General Manager of this hotel, I not only want you to feel comfortable giving us a "very good" rating, I want you to feel as if that rating doesn't do us justice enough. If you have stayed at the other hotels in this area, I would love... More

Palm Harbor, Florida
Top Contributor
81 reviews 81 reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 8 January 2012

This hotel is attractive from the outside, and it was certainly clean, but that is basically where the value ended. The front desk staff could barely manage a greeting and the carpeting in the common areas gave me vertigo everytime I looked at it (seriously). I don't know how the cleaning staff vacuums it without fainting. The design in our... More

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See 3 more reviews by DnA4Ever for Jacksonville
Shannon Dearin, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
27 January 2012

As the new General Manager of this property, I would like to take a moment to apologize for any displeasure you experienced on your stay back in August. Although I know the colorful, modern decor of the new Marriott properties can't be aesthetically pleasing to everyone, there is never an excuse for anyone to walk through our front doors and... More

Oswego, New York
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

As far as I am concerned, a couple of things make for a high rating of a hotel. One is staff and the other is the facility itself. During this stay both of these items failed with respects to the indoor whirlpool and the staff response to a reported problem. At 4:15 pm I reported that the whirlpool air injection... More

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Shannon Dearin, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
15 November 2011

I want to apologized for the disconnect you felt during your stay here at our hotel. I can assure you that we take every problem here seriously and definitely are looking int o the problem you experienced to get it fixed not only for any future stay you may have but also for our other guests staying at this hotel.... More

Orlando
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 November 2011

We were in the area for the air show at NAS Jacksonville. The hotel was very clean and modern The staff was very friendly. The bed was amazing comfortable. My favorite part of our stay was the breakfast bar. The breakfast manager does a fantastic job of helping each and everyone there. I would definitively want to stay there again.

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Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 29 October 2011

This is the hotel my company books us in when we visit headquarters once a month. It's everything you would want it to be. On this last visit particularly, an associate named Melvin, so kindly insisted on helping me carry bags to the car as he saw me struggling to get everything out of my room. It's the hospitality that's... More

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See 3 more reviews by TrainingGirl for Jacksonville
Shannon Dearin, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review
15 November 2011

Thank you so much for taking the time to write in regards to your stay. Melvin is such an asset to our hotel. He is always looking for opportunities to serve our customers so it does not surprise me that he came to your aid. I am glad you enjoyed the extra room in our suites. Please stop by my... More

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Additional Information about Fairfield Inn & Suites Jacksonville West/Chaffee Point

561 Chaffee Point Blvd, Jacksonville, FL 32221
Price range (per night):* 121 AUD - 139 AUD

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Fairfield Inn & Suites Jacksonville West/Chaffee Point
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